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1

technical support executive

  • Linux Ubuntu desktop subject matter expert.
  • Experience with Linux servers in virtualized environments.
  • Experience installing, configuring, and maintaining services such as PHP, Apache, MySQL, etc.
  • Familiarity with load balancing, firewalls, etc.
  • Experience with virtualization technologies, such as VMware.
  • Ability to build and monitor services on production servers.
  • Familiarity with the fundamentals of Linux scripting languages.
2

technical support executive

  •  Taking calls regarding Internet issues and provide solutions in timely and efficient manner 
  • Upgrade knowledge base articles on the basis of Problem analysis and resolutions provided 
  • Ensure accurate call comments are entered and appropriate information is provided in escalated calls. 
  • Ensure Quality standards are maintained with respect to call etiquette 
  • Train team members on knowledge transfer, support policies, procedures and standards 
3

technical support executive(level 2)

  • Creating and Managing Virtual Machines, Installing VM Tools into VM’s and allocating for end user. 
  • Manage VM’s using VMware virtual center, web access and vSphere Management Assistant. 
  • Performance tuning of VMware servers, Virtual sessions and management of server resources between virtual machines. 
  • Monitoring Disk utilization and CPU utilization and performance. Also, Ability to set goals and meet SLAs. 
  • Troubleshooting to solve the issues with help of ticketing tool. Monitoring the Firewall connection and checking for blocking and updating accordingly. 
  • Configuration of lab firewall according to the requirement given by the customer. 
  • Setting up firewall rule by Stonesoft firewall using dedicated tool 
4

technical support executive

  • Customer handling 
  • Administrative works for office 
  • Hardware and software works in Apple devices
  • Answer phone calls and responding to emails
  • Provide assistance for customers 
  • Selling Apple products 
5

technical support executive

  • To Ensure Client Side Functionality is working fine. Providing Level 1 Support to Clients and Help them out with Doubts and Queries.      
  • To Escalate the Technical Issues to Level 2 Technical Team and also Reporting the Management about the same.      
  • Taking Follow-up from New and Old Clients and to Encourage them to Increase the Business also to assist them with any issues which they might face in Increasing the Profit Ratio.
  • Assisting Customers with SBI Net Banking Procedures.