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1

technical support engineer (l2)

  • Providing support for the internal Manipal Employees on Windows platform
  • Managing users through Active Directory
  • Providing network level support in IP conflict, port opening, cable connectivity checking and VLAN issue.
  • Hands on experience with managing and deploying Windows servers (2008, 2008 R2)
2

technical support engineer

  • Troubleshooting Hardware/Networking/OS related queries of global customers over phone.
  • This also involves working in different time zones, providing remote solutions to problems
  • Probe problems and explain the solution in such a way that non-technical users understand.
  • Deal with basic operations on Active Directory to manager user accounts.
  • Few of the operations supported are MS Outlook, SAP, Arcot VPN Client, Account ,Management and software installations.
3

technical support engineer

  • Provide technical support to clients (Advertisers, Publishers, AdNetwork etc)
  • Provide training to the clients
  • Provide implementation support to the clients
  • Handle client escalations
  • Write code for custom Ad Tags for the clients
4

sr. technical support engineer

  • Working with Established Brand like Secureye. ENTER
  • Cameras troubleshooting issue arise from installation and support team by creating the same environment as of customers.
  • Troubleshooting of local as well as remote network to make the device online on cloud, DDNS and Static IP to be accessed from anywhere by configuring routers.
  • Configuration of devices on different CMS on different platform (MAC & Windows).
  • Camera related issues PTZ camera, IP camera, NVR, Network Keyboard etc. related support to customers on calls or using remote desktop.
  • Testing of Mobile apps and CMS for windows PC.
  • Providing support & training to the branches regarding new products & services. 
5

technical support engineer

  • Provided assistance with installation, configuration, management and troubleshooting of VMware’s Enterprise Suite of Products such as VMware vCloud Director, VMware vCloud Connector, VMware vCenter Chargeback, VMware vShield, vCenter and ESX/ ESXi
  • Technical support for all VMware Virtual Center Components like Converter, Snapshot Manager, vMotion/Migrations, High-Availability, DRS, EVC, Update Manager, VMware Consolidated Backup, and           VMware Data Recovery (VDR)
  • Handling business escalations from support teams across the globe
  • Assisting in consolidation of physical to virtual environment by working in liaison with the field teams
  • Taking part in consultation calls with VMware consultants and customers for new installations, pre upgrade/post upgrade scenarios
  • Work as a technical backend for the pre-sales team to provide solutions and to run successful proof of concepts
  • Collaborating with the engineering team and VMware partners like EMC, Dell, HP and Equallogic to provide faster resolution to customers