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system support specialist

  • Providing phone and remote technical support with great user satisfaction rating 
  • Create, update and delete Active Directory and Exchange users accounts as requested by managers and also provide authorization to access networks 
  • Provide network orientation to train end-users 
  •  Assist in installing and troubleshooting internal network connection, printers, scanner and other equipments. Also upgrading the software and hardware when needed 
  • Monioring and reponding to network events using SolarWinds 
  • Troubleshoot and support for operating systems and various desktop applications inculding support for mobile devices. 
  • Manage email set up spam controls and ensured that virus protection is up-to-date 

system support specialist

  • Maintain Data Error Correction within the Companies System
  • Maintain Data correction within three different state system.
  • Maintained Data corrections as CARE Coordinator and CMBHS System Administrator acting on behalf of the company.
  • PAP Specialist helped client with application to receive medications needed to maintain their health.
  • Eligibility Specialist I prepared finical assessment for the client to determine if there was a Monthly Cap for services. 
  • Prepared assessments as stated by TAC Codes in the state system. 
  • Data entry the client information into our system .

system support specialist

  • Hired as technical person to oversee the transition from paper to electronic through our long-time vendor DSG. Built new processes, designed systems, build batch files and linked databases all in the effort to get more claims out the door faster and get remittances posted electronically.
  • Was heavily involved in the transition from NSF format to 4010, and then again from 4010 to 5010. Through these transitions, St Luke’s did not lose even a single day of claims submission, due to intensive testing, setup and follow through.
  • Was a key member in the ICD-9 to ICD-10 team to make sure that St Luke’s was compliant with the new coding rules and regulations and was responsible for keeping the deadline on track.
  •  Escalating issues to the proper help desk associate when necessary and followed up on any escalated issues, all within a timely manner 
  • Facilitate communications as necessary, including making external calls, setting up conference calls, and providing information to relevant parties 
  •  Maintain technical and vendor product information and assist in establishing performance standards, policies, and procedures. 
  • Verify insurance information and entered into our system for billing.