System Support Analyst Resume Examples

system support analyst

  • Manage different accounts using Acive Directory.
  • Perform user provisioning and de-provisioning, user account management – account unlocks, password reset activities in Active Directory and UNIX environment.
  • Develop automation scripts for Active Directory.
  • Server Management using Windows Server 2008.
  • Create groups, set group policies, provide Terminal service profile, Roaming profile and Home directory access to users and create user accounts using active directory.
  •  Perform efficient security analysis inorder to investigate escalated issues relating to access management and account identification.

system support analyst

  • Assisted in starting up, powering down, when necessary and monitoring of all computer systems within the organization
  • Worked methodically and in a thorough manner to troubleshoot tickets
  • Responsible for on-call and pager duties when scheduled
  • Worked calmly in a fast-paced, sometimes high-pressure environment
  • Prioritized and escalated issues as needed to ensure good customer service
  • Performed diagnostics on system problems; recommend and implement solutions; drew upon other resources and/or vendors to resolve issues 
  • Resolved network and system problems, via phone, remote access or site visitation, if necessary 

system support analyst

  • Performed routine maintenance functions, including audits and system maintenance
  • Supported wide area network problems
  • Assisted in administration of networks Installation and troubleshooting applications 
  • Provided strong customer service at all times
  • Managed time and work independently or as part of a team 
  • Performed special projects and other responsibilities as assigned