resume

Not in love with this template? Browse our full library of resume templates

boy

Build your resume in 15 minutes

Use professional field-tested resume templates that follow the exact resume rules employers look for.
1

support specialist

  • Confer with customers by telephone, email or chat to provide information about products or services, cancel accounts, or obtain details of complaints.
  • Resolve customers’ service or billing complaints by performing activities such as refunding money, or adjusting invoice amounts. 
  • Helped the customers make payments on the invoice over the phone. 
  • Handled the technical part of a web-based solutions for submission and peer review – ScholarOne. 
  • Collaborated with multiple teams such as Order Management, Sales Operations and Account Managers to resolve the customers request. 
2

support specialist

  • Answer customers’ questions, and provide information on cars and trucks
  • Diagnosis car problems over the phone and assist in troubleshooting.
  • Sell parts and other items to customers.
  • Arrange and set up appointments services at a customers local Pep Boys over the phone.
  • Communicate and advice Service Techs and Service Writers about customers needs and services to be done. 
3

support specialist

  • Banking environment
  • Contact Centre Systems
  • Technical infrastructure
  • On line and cellphone banking process and technical frameworks
  • Banking environment (FICA,NCA,etc)
  • Capitec Banking system
4

senior support specialist

  • Developed Rider & Driver policies for MENA covering 13 cities
  • Hired and on-boarded 100+ agents in 6 months
  • Founded and led regional Incident Response Team tasked with handling all Trust and Safety issues across the region
  • Partnered with city teams to support and drive growth focused marketing initiatives and mitigate risk around policy updates affecting supply
  • Led regional WBR across global vendor network
5

support specialist

  • Counts safe and register drawers. 
  • Prepares and drops off the bank deposits, along with calling in change orders, picking the money up and recounting it into the safe. 
  • Gets change for cashiers. 
  • Preparing packages to be shipped out, checking in shipments.
  • Changes counts on broken/damaged items.
  • Adjusts prices and sets planograms. 
  • Runs register and provide excellent customer service.