- Confer with customers by telephone, email or chat to provide information about products or services, cancel accounts, or obtain details of complaints.
- Resolve customers’ service or billing complaints by performing activities such as refunding money, or adjusting invoice amounts.
- Helped the customers make payments on the invoice over the phone.
- Handled the technical part of a web-based solutions for submission and peer review – ScholarOne.
- Collaborated with multiple teams such as Order Management, Sales Operations and Account Managers to resolve the customers request.
- Answer customers’ questions, and provide information on cars and trucks
- Diagnosis car problems over the phone and assist in troubleshooting.
- Sell parts and other items to customers.
- Arrange and set up appointments services at a customers local Pep Boys over the phone.
- Communicate and advice Service Techs and Service Writers about customers needs and services to be done.
- Banking environment
- Contact Centre Systems
- Technical infrastructure
- On line and cellphone banking process and technical frameworks
- Banking environment (FICA,NCA,etc)
- Capitec Banking system
senior support specialist
- Developed Rider & Driver policies for MENA covering 13 cities
- Hired and on-boarded 100+ agents in 6 months
- Founded and led regional Incident Response Team tasked with handling all Trust and Safety issues across the region
- Partnered with city teams to support and drive growth focused marketing initiatives and mitigate risk around policy updates affecting supply
- Led regional WBR across global vendor network
- Counts safe and register drawers.
- Prepares and drops off the bank deposits, along with calling in change orders, picking the money up and recounting it into the safe.
- Gets change for cashiers.
- Preparing packages to be shipped out, checking in shipments.
- Changes counts on broken/damaged items.
- Adjusts prices and sets planograms.
- Runs register and provide excellent customer service.