- Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints and disputes.
- Implemented corporate and departmental policies, procedures, and service standards in conjunction with management.
- Trained or instructed employees on company policies or arranged for training to be provided.
- Prepared and issued work schedules, deadlines, and duty assignments for office and administrative staff.
- Advised new and struggling employees on building rapport and soliciting donations for the Marquette University Scholarship Fund.
- Raised over $500,000 in student scholarships.
senior student advisor
- Exceeded team sales goals by 25%.
- Completed daily outbound calls, up to 4 hours per day.
- Set weekly goals for myself and inside sales representatives.
- Managed and recorded all leads from outbound telephone marketing.
- Answered customer questions regarding digital marketing courses and pricing.
- Emphasized class features based on analysis of customer/business needs.
- Center for Student Success/ Financial Aid Office.
- Provide administrative support for office.
- Provide courteous and efficient customer service.
- Documentation/ Filing Documents.
- Cleaning studios and lobby
- Ringing out sales
- Selling memberships to new clients
- Assisting customers in finding the best class for them
- Operating MindBody software
- Staying up to date on new sales, and promotions
- Coach students before competitions
- Help students feel calm and confident in themselves
- Meet once a week with teacher advisor to help coordinate and prepare for future competitions
- Plan and execute, advertise events for international and newly-immigrated students.