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1

service writer

  • Greeting customers and scheduling service appointments
  • Cataloguing customers concerns and comments
  • Writing service orders and descriptions of problems and repairs
  • Translating customers’ repair problems into standard repair terminology
  • Explaining repairs to customers
  • Test-driving vehicles to confirm service repairs
  • Estimating the cost and time needed for repairs
2

service writer

  • Recommend service maintenance to customers and record their approval/decline of certain service recommendations.
  • Warranty Claims processing (PA Submissions) 
  • Ability to easily explain to customer about certain issues they are not familiar with and educate them about the products they buy.
  • Product Knowledge in most vehicles in North American market.
  • Most Importantly High Customer Service Quality to all 
3

service writer

  • Conduct the Motorist Assurance Program guidelines to prevent customer dissatisfaction.
  • Closing and opening, car safety inspections, and time management. 
  • Assisting customers in the service department
  • Keeping records of customer vehicle history
4

service writer

  • Greeted customers and discussed the type of quality, and quality of repairs.
  • Computed charges for repairs or services and payments.
  • Answered telephones to provide information and receive orders.
  • Managed the cashier and profit information, ran trips to bank.
  • Picked up and brought vehicles and filled out information.
5

service writer

  • Fill out detailed reports and keep records on service that have been preformed.
  • Preforming a damage inspection of the vehicle before and after the work was preformed. 
  • Having a educational discussion of the service report with the customer.
  • Get approval for the repair from the customer and answer any desired questions.
  • Ability to work independently  without much supervision.