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service dispatcher

  • Provided customer service support by accepting work orders, reviewing information for correctness, correctly entering orders, checking order status, and processing work orders to appropriate department/person to ensure customer needs are met in a timely manner
  • Provided customer support by dispatching service calls out of the area (state) and check status until completion, checking status/completion for specific customers, and calling stores to check problem and confirm service call to ensure customer needs are met
  • Purchased orders: truck stock, special order service parts, warranty
  • Scheduling: PM’s, quoted work, customer requested dates and times
  • Provided clerical support by filing all faxes and emails in the appropriate file