

Not in love with this template? Browse our full library of resume templates
Related Resumes & Cover Letters
6
service delivery manager (management trainee)
- Acquisition of new clients as well as nurturing relationship with the existing clients
- Profusely selling all banking products (cross-sell as well as Up-sell)
- Ensuring timely and effective service delivery to all the clients
- Acquainting clients as well as prospects about new product offerings
- Functioning within the bank’s framework of quality and statutory norms to meet optimum client satisfaction
7
service delivery manager
- Setting specific customer service standards from zero and modifying old ones for current needs.
- Developing and implementation of IT workflow procedures.
- Ensuring customer service is being provided according Service Level Agreement.
- Managing staff of 50 people.
- Recruiting, training and supporting IT staff.
- Discuss business requirements with customer, make cost/business impact predictions.
- Establish best practices through the entire process.
8
service delivery manager
- Responsible for the escalation and quick resolution of any operational service issues; especially those escalated beyond the team leader’s scope.
- Review, challenge and evolve capacity models to ensure optimal utilization of resources.
- Contributes to the development of policies and procedures and ensures these are executed as intended by production teams through their direct reports.
- Support and deliver on key priority projects such as Improving Customer Satisfaction Ratings and Increasing Sales Conversion numbers.
- Consistent teams with Top Sales numbers.
- Consistent teams with Customer Satisfaction numbers.
9
service delivery manager / director of operations
- Responsible in communicating complaints, goal setting, batch reports, audit responses, account issues, IT issues and operational issues that impact delivery with clients.
- Develop and maintain long-term relationship with clients and coordinate site visits to promote consistent presentation of NCO processes.
- Administer programs and action plans to meet service and productivity goals.
- Develop, train and motivate Managers, Supervisors and Team Leads to sustain knowledge, awareness and understanding of company policies and procedures, goals and objectives, plans and strategies.
- Provide feedback to direct reports and other team members concerning possible issues, areas of improvement.
- Responsible for progressive discipline and in charge of final applications interview for employment.
- Accountable for all decisions, actions and directives with respect to job responsibilities.
10
service delivery manager
- Providing high quality face-to-face customer service to direct retail customers
- Sets priorities and makes day-to-day decisions independently
- Providing professional selling and advisory service delivery to customers
- Creates partnerships with other Business Line leaders for mutual goal attainment and to better serve our clients
- Build strong relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration
- Cross sell the products to customer and generate leads from prospect customers