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1

service delivery manager

  •  Monitor and manage all facets of the strategy Managed Printing Services (MPS) or other services at the client’s location, as contracted.
  • Optimize fleet management.
  • Involve the necessary resources to provide preventive and corrective maintenance to ensure compliance with the service level agreements.
  • Follow up on the expiration of the lease of assets and / or the projected termination dates of services.
  • provide metrics and trends to inform the Sales Team in order to support the Annual Customer Strategy and the Quarterly Review process.
  • Analyze the use of the Services and Technology to ensure that the capabilities meet the requirements of their actual use.
  • complete the end of month closing and other necessary accounting functions.
2

service delivery manager

  • Handle multiple projects and drive improvements
  • Launch new workflows by planning end to end operations
  • Responsible for the team to meet SLA
  • Manage the collection of periodic meter readings, including review and validation.
3

service delivery manager

  • Responsible for managing service operations for Delhi.
  • Responsible for getting desired results from Vendors to ensure highest level of customer satisfaction in minimal cost.
  • Act a Single point of contact for all the Sales Channel partner for the assigned territory.
  • Motivate the team of Vendors through Weekly Morning meetings.
4

service delivery manager

  • Responsible for overall project process improvements and quality control in order to always attain best quality deliverable.
  • Enhance overall delivery framework by streamlining project methodologies.
  • Focus on new areas of growth which will benefit both EA and customers.
  • Responsible for setting up performance measures for all team members.
  • Conducted internal audit on project and successfully completed high priority tasks. 
  • Implementation of  batch mechanism, setting up automation processes, creating one more layer of testing which also includes test cases creation and execution by team members and currently looking into project related documentation work. 
5

service delivery manager

  • Delivering service that meets SLA and delivers high customer satisfaction 
  • Facilitate communications between different teams where needed for special circumstances, customer problems, and high- visibility service items. 
  • Reports the project status, risks and issues and the corresponding plans for mitigation and resolution to the Onshore Project Manager
  • Ensure that the project deliverables are completed on time, with good quality and within budget, and that the overall project time line is met. 
  • Resolves issues and conflicts within the project. Escalates any issues or conflicts that cannot be resolved at the Mapping PM level and present options or recommendations. 
  • Spearheads project reviews, root cause analysis sessions and defect prevention meetings. 
  • Define the project tasks, estimates the effort and resource requirements and lay out the detailed project workplan for analysis, development, QA and map integration.