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1

senior service advisor

  • Greeted customer entering the store to ascertain what each customer’s concerns were and assisted in rectifying their problems
  • Promptly determined between warrantable and non warrantable repairs as/ factory guidelines
  • Maintained above regional CSI for entirety of employment
  • Maintained well above industry standard hours per ro
  • Ensured customers vehicles were done promptly and advised on future repairs and upcoming services
  • Delegated work amongst technicians based on their individual strengths and weaknesses
  • Assisted with training and coaching all new employees on policies and procedures
2

service advisor

  • Advised & educated clients on automotive repairs.
  • Created trust & built relationships to create repeat customers.
  • Inspected vehicles & sold automotive repairs.
  • Enforced safety policies among technicians & customers.
  • Administrative tasks (filing paperwork, scheduling appointments, data entry).
3

service advisor

  • Provided a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle.
  • Produced repair orders for customers with full transparency including cost and time estimates.
  • Gained superior product knowledge to effectively address and assist with service maintenance requirements and warranty information.
  • Communicated frequently with technicians and other associates to ensure timely completion of work, ensuring an exceptional customer experience to drive loyalty.
4

service advisor

  • Handle insurance claims for customers covered under The Home Depot Protection Plan
  • Make outbound calls to service centers,vendors, and customers to monitor repair process
  • Set follow-ups accordingly
  • Schedule appointments and order parts as necessary
5

service advisor

  • List customer concerns and ask additional questions to help diagnose current problems
  • Verify current vehicle warranty coverage and explain fee structures
  • Develop and write up repair estimate and keep customers updated on repair progress
  • Encourage preventative maintenance services to keep vehicles running at peak performance