Service Advisor Resume Examples

senior service advisor

  • Greeted customer entering the store to ascertain what each customer’s concerns were and assisted in rectifying their problems
  • Promptly determined between warrantable and non warrantable repairs as/ factory guidelines
  • Maintained above regional CSI for entirety of employment
  • Maintained well above industry standard hours per ro
  • Ensured customers vehicles were done promptly and advised on future repairs and upcoming services
  • Delegated work amongst technicians based on their individual strengths and weaknesses
  • Assisted with training and coaching all new employees on policies and procedures

service advisor

  • Advised & educated clients on automotive repairs.
  • Created trust & built relationships to create repeat customers.
  • Inspected vehicles & sold automotive repairs.
  • Enforced safety policies among technicians & customers.
  • Administrative tasks (filing paperwork, scheduling appointments, data entry).

service advisor

  • Provided a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle.
  • Produced repair orders for customers with full transparency including cost and time estimates.
  • Gained superior product knowledge to effectively address and assist with service maintenance requirements and warranty information.
  • Communicated frequently with technicians and other associates to ensure timely completion of work, ensuring an exceptional customer experience to drive loyalty.

service advisor

  • Handle insurance claims for customers covered under The Home Depot Protection Plan
  • Make outbound calls to service centers,vendors, and customers to monitor repair process
  • Set follow-ups accordingly
  • Schedule appointments and order parts as necessary

service advisor

  • List customer concerns and ask additional questions to help diagnose current problems
  • Verify current vehicle warranty coverage and explain fee structures
  • Develop and write up repair estimate and keep customers updated on repair progress
  • Encourage preventative maintenance services to keep vehicles running at peak performance 

service advisor

  •  Opening the store in the morning.
  • Getting the Department ready for the day including going through appointments, loaner vehicles, voicemails.
  • Greeting customers as they came in.
  • Answering phones and emails.
  • Performing walk a walk around on the vehicle coming in for Service.
  • Handling customer complaints.
  • Overseeing the shop Technicians.

service advisor

  • Promoted from Service BDC (April 2017)
  • Ensure that the appropriate repairs were made to resolve customers’ original  complaints.
  • Review factory/extended warranties to determine weather a repair is covered.
  • Determine charges for services requested are accurate and collect payment.
  • Maintaining CSI score of 941 or higher.

service advisor

  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, provide services, take orders, and address complaints.
  • Schedule appointments and maintain and update appointment calendars, including logs of activity and completed works.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, work orders, or other documents.
  • Consult with mechanics about necessary repairs and possible alternatives to expensive work

service advisor

  • Schedule service appointments and provided excellent customer service.
  • Greet customers and ensure they leave the premises completely  satisfied.
  • Coordinate with Technicians and provide estimate on parts and labor.
  • Advise customers on how to retain warranty policy and maintain their vehicles properly.
  • Communicate with customers regarding parts to be changed and repair work to be completed.
  • Follow up with technicians and convey exact time of completion with customers. 

service advisor/ service technician

  • Receive customers and determine their maintenance needs
  • Inspect vehicles for condition and wear
  • Communicate with customers about expected times and cost
  • Perform vehicle maintenance