Sign in Service Advisor Resume Examples
senior service advisor
- Greeted customer entering the store to ascertain what each customer’s concerns were and assisted in rectifying their problems
- Promptly determined between warrantable and non warrantable repairs as/ factory guidelines
- Maintained above regional CSI for entirety of employment
- Maintained well above industry standard hours per ro
- Ensured customers vehicles were done promptly and advised on future repairs and upcoming services
- Delegated work amongst technicians based on their individual strengths and weaknesses
- Assisted with training and coaching all new employees on policies and procedures
service advisor
- Advised & educated clients on automotive repairs.
- Created trust & built relationships to create repeat customers.
- Inspected vehicles & sold automotive repairs.
- Enforced safety policies among technicians & customers.
- Administrative tasks (filing paperwork, scheduling appointments, data entry).
service advisor
- Provided a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle.
- Produced repair orders for customers with full transparency including cost and time estimates.
- Gained superior product knowledge to effectively address and assist with service maintenance requirements and warranty information.
- Communicated frequently with technicians and other associates to ensure timely completion of work, ensuring an exceptional customer experience to drive loyalty.
service advisor
- Handle insurance claims for customers covered under The Home Depot Protection Plan
- Make outbound calls to service centers,vendors, and customers to monitor repair process
- Set follow-ups accordingly
- Schedule appointments and order parts as necessary
service advisor
- List customer concerns and ask additional questions to help diagnose current problems
- Verify current vehicle warranty coverage and explain fee structures
- Develop and write up repair estimate and keep customers updated on repair progress
- Encourage preventative maintenance services to keep vehicles running at peak performance
service advisor
- Opening the store in the morning.
- Getting the Department ready for the day including going through appointments, loaner vehicles, voicemails.
- Greeting customers as they came in.
- Answering phones and emails.
- Performing walk a walk around on the vehicle coming in for Service.
- Handling customer complaints.
- Overseeing the shop Technicians.
service advisor
- Promoted from Service BDC (April 2017)
- Ensure that the appropriate repairs were made to resolve customers’ original complaints.
- Review factory/extended warranties to determine weather a repair is covered.
- Determine charges for services requested are accurate and collect payment.
- Maintaining CSI score of 941 or higher.
service advisor
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, provide services, take orders, and address complaints.
- Schedule appointments and maintain and update appointment calendars, including logs of activity and completed works.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, work orders, or other documents.
- Consult with mechanics about necessary repairs and possible alternatives to expensive work
service advisor
- Schedule service appointments and provided excellent customer service.
- Greet customers and ensure they leave the premises completely satisfied.
- Coordinate with Technicians and provide estimate on parts and labor.
- Advise customers on how to retain warranty policy and maintain their vehicles properly.
- Communicate with customers regarding parts to be changed and repair work to be completed.
- Follow up with technicians and convey exact time of completion with customers.
service advisor/ service technician
- Receive customers and determine their maintenance needs
- Inspect vehicles for condition and wear
- Communicate with customers about expected times and cost
- Perform vehicle maintenance
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