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senior salesforce admin

  •  Over 5+ years of IT Experience in the Salesforce CRM & Salesforce PRM as a Administrator.
  • Globally Managing over 9 Lack Partners Issues, Configuration, Enhancement Requests, new channel Deployments, Helping Country Champions & Super Champions with Business Requests and issues.
  • Provided direction for system enhancements and prioritizing of critical deadlines across projects.
  • Worked with Salesforce architects and Developers to communicate requirements for APEX coding. 
  • Performed user & administration training sessions for clients to utilize Salesforce and respective programs. 
  • Involved in Production and Sandbox Support and Resolving Integration and other Production issues. • 
  • Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring security profiles. 

salesforce admin

  • Working as Salesforce Admin on client location for JK Lakshmi  Cement.
  • Providing Support for all user which are using Salesforce Platform
  • Creating new requirement which are related to Admin like Validation Rules, Process Builder, Field Management, Flow etc.
  • Maintained and customized scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, and page layout customization to support vital business functions. 

salesforce admin/developer

  • Implemented Salesforce from Scratch in the Firm.
  • Involved in requirements gathering with multiple project managers and Business users, in an effort to customize and utilize the full functionality of the CRM solution.
  •  Introduced Salesforce Communities in the Org to give better enhancement to the external users to use salesforce.
  • Participated in migration and cleansing of Large sets of data into Salesforce from External Systems.
  • Integrating Salesforce with Cvents, An Event management cloud platform to organize events in the firm which in turn reduced the efforts of events team by 80%.
  • Leveraged Case Management Automation (Email-to-case) to track the issues of both External and internal user which made tracking of the issues easy.
  • Participating in Design review session with the Architect.

salesforce admin/ analyst

  • Finished implementation of Salesforce Database, and managed Salesforce post-implementation. Salesforce was the primary technology platform, and virtually the only tool within our business unit for day-to-day work and data analysis
  • Customized Salesforce to become Single System of Truth (SSOT) by developing both standard Salesforce capabilities and developing custom modules to allow Salesforce to work as an Applicant Tracking System (ATS) and a Professional Services Automation (PSA) tool
  • Ensured the integrity and consistency of vpi EHR’s data, and develop high-level sales and finance reports for Management
  • Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Import Wizard,Data Loader and Excel Connector. 

salesforce admin

  • Developed, launched and managed in-depth dashboards and reports for all team functions on both management and individual levels. 
  • Familiar with ISVforce and Installing ,updating Packages to customer sandbox & production instance.
  • Helping the Developer Team and the Testing team with the Deployment Processes.
  • Managed ongoing support request and administrative needs of users.  
  • Leading the User Management for the total Org.
  • Implemented and experienced in working with the external apps such as Congo composer, Docusign, Constant contact, Cazoomi, Grid Buddy.
  • Writing Test cases for the Business users to test the developed functionalities.