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1
rooms division manager
- Responsible of the operation of a 239 rooms hotel, front office, housekeeping, business center, bellboys, security and spa. (110 employees)
- Achieved for the last 3 years the Quality Excellence Award from IHG.
- Maintained operational efficiency with proactive oversight and corrections.
- Leader in the opening process of the 245 rooms hotel; managing the front office and housekeeping.
2
rooms division manager
- Responsible of the operation of a 154 rooms hotel; front office, housekeeping, business center, security and spa (110 employees).
- Achieved 2 years the Quality Excellence Award and 1 year the Torchbearer Award from IHG.
- Leader in the remodeling project of rooms and publics areas of the hotel, and participate on the implementation of the new restaurant The Market.
- Achieved the distinction of being one of The Leading Hotels in the World
3
rooms division manager
- Implementation of two different Property Management systems; Merlin and Opera
- Revenue Budgeting of Rooms Division (Decreased costs by 14% and Increased revenue at 9% as a Division Leader)
- Oversee, develop, and implement services to ensure Customer Service needs are met (Increased Guest satisfaction by 20%)
- Social Networking management
- Manage Guest experiences and evolve with current trends
- Develop and oversee communications within in the resort
- Assume General Manager duties when GM was absent
4
rooms division manager
- Leader in the opening process of the 222 rooms hotel, managing the front office, housekeeping and security.
- Direct, plan, or implement policies, objectives, or activities of hotel operations to ensure guest satisfaction, to maximize revenue optimization, and to increase the level of service.
- Review reports submitted by department heads and/or staff members to recommend approval or to suggest changes.
- Appoint department heads and assign or delegate responsibilities to them.
5
rooms division manager
- Increased Tripadvisor position from 13 to 4
- Increased Upsell sales from 1.2% to 1.6% of Yearly Room Revenue
- Managed and coordinated more than 30 people between Front Desk, Housekeeping and Laundry
- Reduced expenses by 6% YoY, while improving guest commentaries
- Increased Membership Enrollments by 20% YoY
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