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1

rooms division manager

  • Responsible of the operation of a 239 rooms hotel, front office, housekeeping, business center, bellboys, security and spa. (110 employees)
  • Achieved for the last 3 years the Quality Excellence Award from IHG.
  • Maintained operational efficiency with proactive oversight and corrections.
  • Leader in the opening process of the 245 rooms hotel; managing the front office and housekeeping.
2

rooms division manager

  • Responsible of the operation of a 154 rooms hotel; front office, housekeeping, business center, security and spa (110 employees).
  • Achieved 2 years the Quality Excellence Award and 1 year the Torchbearer Award from IHG.
  • Leader in the remodeling project of rooms and publics areas of the hotel, and participate on the implementation of the new restaurant The Market.
  • Achieved the distinction of being one of The Leading Hotels in the World
3

rooms division manager

  •   Implementation of two different Property Management systems;            Merlin and Opera
  •   Revenue Budgeting of Rooms Division (Decreased costs by 14%               and Increased revenue at 9% as a Division Leader)
  •   Oversee, develop, and implement services to ensure Customer                Service needs are met (Increased Guest satisfaction by 20%)
  •   Social Networking management
  •   Manage Guest experiences and evolve with current trends 
  •   Develop and oversee communications within in the resort
  •   Assume General Manager duties when GM was absent
4

rooms division manager

  • Leader in the opening process of the 222 rooms hotel, managing the front office, housekeeping and security.
  • Direct, plan, or implement policies, objectives, or activities of hotel operations to ensure guest satisfaction, to maximize revenue optimization, and to increase the level of service.
  • Review reports submitted by department heads and/or staff members to recommend approval or to suggest changes.
  • Appoint department heads and assign or delegate responsibilities to them.
5

rooms division manager

  • Increased Tripadvisor position from 13 to 4
  • Increased Upsell sales from 1.2% to 1.6% of Yearly Room Revenue
  • Managed and coordinated more than 30 people between Front Desk, Housekeeping and Laundry
  • Reduced expenses by 6% YoY, while improving guest commentaries
  • Increased Membership Enrollments by 20% YoY