retail consultant/ shift manager
- Store open/close.
- VM, demo device setup, promotional display, popup material, posters, price tickets, accessories
- Offered solutions for consumer & business customers
- Mobile contracts, upgrades, fix line, bundles, walk out using, repair request.
- Process order in Mobile Helpdesk, MNC, Siebel.
- Delivered great customer service by EFM, greeting and assisting customer.
- Escalations, follow up and resolved complaints.
- DVD display
- Organisation skills
- Phone manner
- Instore assistance
- Work closely with brand reps to obtain and develop desired products.
- Sold wireless equipment, accessories and services B2C
- Maintained a high customer satisfaction rating with exceptional customer service
- Met and typically exceeded monthly sales quotas on a regular basis
- Pinnacle Award 2017
- Meet and exceed monthly sales quota
- Assisted with store operations
- Arranged and prepared for planogram changes, price tag adjustments & set up new merchandise fixtures
- Greet customers as they walk in and resolve any billing questions they may have
- Help from an average of 20-30 customers every shift
- Providing customers with an extraordinary customer experience
- Handling customer enquiries
- Having knowledge of products/industry in order to make recommendations to suit customer needs
- Problem solving customer issues and providing them with the best solution
- Following up on matters to ensure customer satisfaction
- Achieving Sales Targets and KPI’s
- 2IC duties including; warranty administration, stock maintenance, merchandising, managing staff, handling complaints and other operational duties.