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1

retail consultant/ shift manager

  • Store open/close. 
  • VM, demo device setup, promotional display, popup material, posters, price tickets, accessories 
  • Offered solutions for consumer & business customers 
  • Mobile contracts, upgrades, fix line, bundles, walk out using, repair request. 
  • Process order in Mobile Helpdesk, MNC, Siebel. 
  • Delivered great customer service by EFM, greeting and assisting customer. 
  • Escalations, follow up and resolved complaints. 
2

retail consultant

  • DVD display 
  • Organisation skills
  • Phone manner
  • Instore assistance
3

retail consultant

  • Work closely with brand reps to obtain and develop desired products.
  • Sold wireless equipment, accessories and services B2C 
  • Maintained a high customer satisfaction rating with exceptional customer service 
  • Met and typically exceeded monthly sales quotas on a regular basis 
4

retail consultant

  • Pinnacle Award 2017
  • Meet and exceed monthly sales quota
  • Assisted with store operations 
  • Arranged and prepared for planogram changes, price tag adjustments & set up new merchandise fixtures 
  • Greet customers as they walk in and resolve any billing questions they may have
  • Help from an average of 20-30 customers every shift 
5

retail consultant

  • Providing customers with an extraordinary customer experience
  • Handling customer enquiries
  • Having knowledge of products/industry in order to make recommendations to suit customer needs 
  • Problem solving customer issues and providing them with the best solution
  • Following up on matters to ensure customer satisfaction
  • Achieving Sales Targets and KPI’s
  • 2IC duties including; warranty administration, stock maintenance, merchandising, managing staff, handling complaints and other operational duties.