Regional Service Manager Resume Examples

regional service manager

  • Played a key role in developing ASP workforce in terms regular product service training, development.
  • Service deliverable, market engagement initiatives.
  • Successfully led field service audits of products under warranty with ASP for repairs as per SLA. 
  • New ASP in region for enhancement of service network in North India Locations.

regional service manager

  • Maintain network coverage to reach every customer with in prescribed time. 
  • Regular monitoring of Service Centers to follow the process to achieve the set target towards customer satisfaction. 
  • High level monitoring on complains and their flow towards completion.
  • Verification and process of monthly remuneration of service center bills.
  • Training programme for service center technicians. 
  • Maintain Trade Partners satisfaction through regular interaction.
  • Coordination with management and internal department on addition to improve the quality of service.

regional service manager

  • Supervision of all staff
  • Field Service Maintenance Contracts are fulfilled as per the requirements agreed with the customer
  • Ensuring SLA’s are adhered to
  • Technical Support is provided 
  • Stock levels are maintained and transacted efficiently to Field Service Technicians
  • Service Store Centre is processing spare parts sales in the required process meeting the needs of Sarbanes Oxley protocol 

regional service manager

  • Responsible to maintain the Spare Parts availability at Service Center and Company end. 
  • Ensure proper supply of material to Service Centers. 
  • Responsible to maintain to financial management of service Centers through monitoring of timely settlement of their dues and proper documentation of it. 
  • Submission of Quality feedback to improvements in products.