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11

quality analyst

  • Develop and execute test plans to ensure that all  the objectives are met
  • Assure the quality of the product  by implementing and monitoring test scripts to assess functionality, reliability and the product performance 
  • Identify and remedy defects within the production process
  • Recommend preventative and corrective actions to ensure that quality assurance standards are achieved 
  • Ensure that user expectations are met during the testing process.
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quality analyst

  • Provide client care and respond to inquiries
  • Contact Human Resources departments and conduct professional employment verification
  • Created and revised procedures, checklist and report aids that resulted in process consistency and reduced error disputes.
  • Update database and complete verification report
  • Compiles and updates applicants records in database to ensure smooth flow of application process
  • Assist principal on responding to new business opportunities including researching companies, social media marketing and graphic design. 
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junior quality analyst

  • Analyse Software requirements and design and document Test Plans, Test Scenarios and Test cases for Mobile applications. 
  • Design Test Automation scripts for Mobile Applications using Appium and Python.
  • Execute Test cases and report the defects to developers.
  • Execute Test Automation scripts using both real devices and scaling the tests using tools such as AWS Device Farm. 
  • Perform API testing with tools such as Postman. 
  • Report and track the bugs and defects using project management tools such as JIRA, TeamWork, Trello, Bugzilla.
  • Perform UI testing, Functionality testing, Automation Testing, Regression testing, Smoke testing, Sanity testing, Exploratory testing etc. 
14

quality analyst

  •  Manage a large and diverse team of Customer Service Associates working towards pre-defined Quality targets
  •  Transaction Monitoring (as per the Quality SOP)
  •  Provide feedback to teams on the basis of their performance 
  •  Conducting briefings for the teams
  •  Perform regular quality checks and supervise the process
  •  Carry out trend analysis for every batch on the floor
  •  Ensure adherence to Quality SLAs
15

quality analyst

  • Auditing service incident data,emails,calls(recorded,live or side-by-side),and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the organization.
  • Providing structured and timely recommendations, verbal and/or written feedback to Quality Manager,analysts and the Service Quality teams.
  • Performing mock calls with new hires post-training to determine readiness for moving into support.
  • Developing and conducting targeted group coaching sessions for analysts that address Service Quality deficiencies and/or improvement opportunities.
  • Using tools to gather data and analyses trends or patterns affecting quality.
  • Collaborating with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience.