- Lead IRIS Carbon the SaaS base XBRL document creation Azure/AWS cloud base platform for SEC listed companies.
- Lead UI Development of IRIS DCP product using Angular JS
- Develop personal finance software.
- Help the various clients in the design and develop XBRL based solutions.
- Project Lead for GlaxoSmithKline Project
- Managed a team of 6 QA resources.
- Prepared Detailed Test Plan, Test Estimates and high level test cases.
- Planned, implemented, Administered, maintained and supported a fully automated regression suite created using QTP 8.2 and managed Defects using Mercury Quality Centre 8.2 and subsequently used HP Quality Centre 9.0
- Involved Usability, Cross Browser compatibility, Web services, Back end data verification, Website Content, reliability, Accessibility, Links on the website, front end functionality, User Interface testing & Operational features.
- Achieved a score of 4.5/5 on Customer Satisfaction Survey conducted by the company · on the project.
- Started new product location based digital advertisement with high accuracy using “GEO-FENCING Technology” with the workforce team of 5.
- Establish data team to collect POI (point of interest) data using web crawling technique using Python/Pandas.
- Developed team resources to ensure quality contributions.
- Establish the quality process to ensure the “GEO-FENCING” quality.
- Automation process set-up to keep the most updated POI data.
- GIS – Data analysis.
- Software testing in co-ordination with engineering team to deliver the quality product to the client or for in-house use.
- Led the development of channel data management tool for partner to enhance operational efficiency.
- Coordinated efficiently with multiple stakeholders across the globe.
- Led support team of tier 3 providing support to partners maintaining defined SLA.
- Led channel data management team of 50 data analysts globally while providing exceptional customer service.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Implemented a set of comprehensive tracking processes to monitor channel data management’s performance and KPI.
- Implemented incident management process for CDM helpdesk.
project lead, customer onboarding
- Set up and managed a team of 10 operations analysts to support customer onboarding process for sales team
- Launched innovative methods to engage customers that improved lead conversion rate by 30% compared to external agencies
- Boosted delivery rate, quality and SLAs of the operations team by fixing process gaps including improvising SOPs, communication and tracking methods and reporting structures
- Reporting Bugs to the engineering team.