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project lead

  • Lead IRIS Carbon the SaaS base XBRL document creation Azure/AWS cloud base platform for SEC listed companies. 
  • Lead UI Development of IRIS DCP product using Angular JS 
  • Develop personal finance software. 
  • Help the various clients in the design and develop XBRL based solutions. 

project lead

  • Project Lead for GlaxoSmithKline Project 
  • Managed a team of 6 QA resources. 
  • Prepared Detailed Test Plan, Test Estimates and high level test cases. 
  • Planned, implemented, Administered, maintained and supported a fully automated regression suite created using QTP 8.2 and managed Defects using Mercury Quality Centre 8.2 and subsequently  used HP Quality Centre 9.0 
  • Involved Usability, Cross Browser compatibility, Web services, Back end data verification, Website Content, reliability, Accessibility, Links on the website, front end functionality, User Interface testing &  Operational features. 
  • Achieved a score of ​4.5/5​ on Customer Satisfaction Survey conducted by the company · on the project. 

project lead

  • Started new product location based digital advertisement with high accuracy using “GEO-FENCING Technology” with the workforce team of 5. 
  • Establish data team to collect POI (point of interest) data using web crawling technique using Python/Pandas.
  • Developed team resources to ensure quality contributions. 
  • Establish the quality process to ensure the “GEO-FENCING” quality.
  • Automation process set-up to keep the most updated POI data. 
  • GIS – Data analysis.
  • Software testing in co-ordination with engineering team to deliver the quality product to the client or for in-house use.

project lead

  • Led the development of channel data management tool for partner to enhance operational efficiency.
  • Coordinated efficiently with multiple stakeholders across the globe.
  • Led support team of tier 3 providing support to partners maintaining defined SLA.
  • Led channel data management team of 50 data analysts globally while providing exceptional customer service.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Implemented a set of comprehensive tracking processes to monitor channel data management’s performance and KPI.
  • Implemented incident management process for CDM helpdesk.

project lead, customer onboarding

  • Set up and managed a team of 10 operations analysts to support customer onboarding process for sales team 
  • Launched innovative methods to engage customers that improved lead conversion rate by 30% compared to external agencies 
  • Boosted delivery rate, quality and SLAs of the operations team by fixing process gaps including improvising SOPs, communication and tracking methods and reporting structures 
  • Reporting Bugs to the engineering team.