production support analyst Resume Examples

production support analyst

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Worked on AWS cloud services like EC2, S3, EBS, Glacier for creating a disaster recovery site for Vodafone UK.
Configuring new tools and services such as apache installation and configuration according to the requirement.
Worked towards configuration, maintenance and upgrade of various tools/components and achieving 100% preparedness for production environments and related servers.
Worked on expanding existing production domains, Build and deploy new servers.
Working on production environments, resolving incidents, problem tickets and implementing change to achieve the team objective of meeting KPI’s and SLA’s. As a team, we have achieved 100% SLA and KPI from the past 20 months.
Advanced knowledge on Monitoring tools utilized by Vodafone UK online and the various components and their purpose (tools used Cacti, Soasta, Splunk, Keynote and App Dynamics) and report if any
Issues are seen with the concerned team and work towards resolving the same.

Oversee the configuration and installs ATM and EFTPOS devises for the CashCard and CUSCAL branded ……..
Daily support to user (offshore, onsite, QA teams) problems and maintaining the environment.
Worked on WebLogic application server and performed operations like installing the software, creating and configuring WebLogic server domains, performing the deployments, server performance monitoring.