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1

production support analyst

  • Worked on AWS cloud services like EC2, S3, EBS, Glacier for creating a disaster recovery site for Vodafone UK.
  • Configuring new tools and services such as apache installation and configuration according to the requirement.
  • Worked towards configuration, maintenance and upgrade of various tools/components and achieving 100% preparedness for production environments and related servers.
  • Worked on expanding existing production domains, Build and deploy new servers.
  • Working on production environments, resolving incidents, problem tickets and implementing change to achieve the team objective of meeting KPI’s and SLA’s. As a team, we have achieved 100% SLA and KPI from the past 20 months.
  • Advanced knowledge on Monitoring tools utilized by Vodafone UK online and the various components and their purpose (tools used Cacti, Soasta, Splunk, Keynote and App Dynamics) and report if any
  • Issues are seen with the concerned team and work towards resolving the same.
2

production support analyst

  • Oversee the configuration and installs ATM and EFTPOS devises for the CashCard and CUSCAL branded ……..
  • Daily support to user (offshore, onsite, QA teams) problems and maintaining the environment.
  • Worked on WebLogic application server and performed operations like installing the software, creating and configuring WebLogic server domains, performing the deployments, server performance monitoring.