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1

process trainer

  • Training batches as and when we have any
  • Grooming agents on floor
  • Preparing client updates and briefings 
  • Sharing feedback with training batches during and after training is complete
  • Tracking their performance while and after training
  • Taking calls as a part of the monthly score-card and update system
  • Providing solutions to trainees’ concerns
2

process trainer

  • Training manual preparation for the accounts receivables team across various Wipro clients.
  • Training need identification ,analysis & implementation for better productivity
  • Delivering training on various accounts receivables process beginning Order to Cash application
  • Publish various training reports
  • Collections call monitoring and support
3

process trainer

  • Train the new advisors on the usage of the applications, and website navigation End to End process of analyzing
  • Maintaining Quality among the Team Analyze, understand and explain variances to the team, identifying problems and solutions
  • Interact with the clients & provide respective task to the production 
  • Responsible for completing task in time bounds
  • Responsible to cascade depth knowledge of task among the team
  • Performing design reviews across process to improve the
4

process trainer (insurance claims)

  • Led the Basic and Advanced Excel, Foundations, Pre-Process and Insurance Claims Processing Training, as directed by the Business. 
  • Organize and manage training venues and logistics, as required, to achieve efficient training delivery. 
  • Responsible for maintaining and publishing Training reports with internal and external stakeholders. 
  • Drive consistency and Best Practice-sharing of standard training practices across all domains and LOBs. 
  • Maintain up-to-date knowledge of systems and tools, products and services to upskill the team continuously. 
  • Identify and analyze knowledge/skill gaps and initiating process improvement to address these. 
  • Actively pursue initiatives that aid team members in achieving individual and team Key Performance Indicators. 
5

process trainer

  • Conduct Orientation and Process Training for all the lateral hires
  • Suggest enhancement to the Orientation Program
  • Track post-training/refresher efficacy
  • Quality Project: To monitor calls of peers under various quality parameters
  • Sharing all observations from SBS, Dip Checks and Call listening