- Training batches as and when we have any
- Grooming agents on floor
- Preparing client updates and briefings
- Sharing feedback with training batches during and after training is complete
- Tracking their performance while and after training
- Taking calls as a part of the monthly score-card and update system
- Providing solutions to trainees’ concerns
- Training manual preparation for the accounts receivables team across various Wipro clients.
- Training need identification ,analysis & implementation for better productivity
- Delivering training on various accounts receivables process beginning Order to Cash application
- Publish various training reports
- Collections call monitoring and support
- Train the new advisors on the usage of the applications, and website navigation End to End process of analyzing
- Maintaining Quality among the Team Analyze, understand and explain variances to the team, identifying problems and solutions
- Interact with the clients & provide respective task to the production
- Responsible for completing task in time bounds
- Responsible to cascade depth knowledge of task among the team
- Performing design reviews across process to improve the
process trainer (insurance claims)
- Led the Basic and Advanced Excel, Foundations, Pre-Process and Insurance Claims Processing Training, as directed by the Business.
- Organize and manage training venues and logistics, as required, to achieve efficient training delivery.
- Responsible for maintaining and publishing Training reports with internal and external stakeholders.
- Drive consistency and Best Practice-sharing of standard training practices across all domains and LOBs.
- Maintain up-to-date knowledge of systems and tools, products and services to upskill the team continuously.
- Identify and analyze knowledge/skill gaps and initiating process improvement to address these.
- Actively pursue initiatives that aid team members in achieving individual and team Key Performance Indicators.
- Conduct Orientation and Process Training for all the lateral hires
- Suggest enhancement to the Orientation Program
- Track post-training/refresher efficacy
- Quality Project: To monitor calls of peers under various quality parameters
- Sharing all observations from SBS, Dip Checks and Call listening