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patient care coordinator

  • Schedule surgery and all ancillary appointments including PET, CT, MRI, Ultrasounds, and Vascular Appointments
  • Requests patient medical records including imaging discs and reports, office notes, and pathology slides 
  • Efficient in managing multiple doctors surgery schedules including OR block time 
  • Instrumental in training new employees on the various Emory applications including GPR Centricity and Powerchart
  • Creates and implements training manuals used for on-boarding new employees, which includes written SOP for entire Department of Otolaryngology 
  • Acts as the liaison for the patient and family, working with both administrative and clinical staff from multiple departments to coordinate all appointments
  • Works with patient and family to answer questions, provide 
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patient care coordinator

  • Answer telephones, respond to questions or requests.
  • Prepare and process medical insurance claims and records.
  • Assist customers by answering questions, locating items, or referring them to the pharmacist for medication information.
  • Communicate with patient regarding initial set up and delivery of medication.
  • Communicate with patient regarding insurance copayment or insurance benefits and out of pocket responsibility. 
  • Communicate with doctors offices reguarding patients and their medication delivery.  
  • Coordinate patient co-pay assistance with pharmaceutical programs and financial assistance foundations. 
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patient care coordinator

  • Greet and welcome patients and visitors to the practice
  • Submit treatment plans for predetermination of benefits.
  • Present treatment options to patients.
  • Call insurance companies to check patient eligibility.
  • Handwrite cards for holidays, birthdays, and other special occasions.
  • Prepare and submit daily deposits. 
  • Assist the doctor with dental procedures as needed.
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patient care coordinator

  • Scheduled patients
  • Established new patients and created electronic files for them
  • Faxed, scanned, and recorded all necessary medical documents
  • Communicated with other doctor offices, imaging offices, and all other organizations as needed
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patient care coordinator

  • Built relationships with specialty pharmaceutical sales representatives which increased patient referrals to pharmacy. 
  • Triage patients to in network specialty pharmacies dictated by insurance.  
  • Sanitizes dental instruments and upkeeps the cleanliness of the lab.
  • Assist management in tasks related to accounts receivable and receiving.