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1

patient care coordinator

  •  Engaging with Doctors and Head Nurses of hospitals to generate leads. 
  • Executing events like CMEs and CNEs to engage more with Doctors and Head nurses. 
  •  Developing strategies to generate more leads. 
  • Counseling patients and their families about the services. 
  •  Responsible to manage the services and patient’s satisfaction till the service ends. 
  •  Highlighting critical feedback from all sources. 
2

patient care coordinator

  • Answering patient enquiries 
  • Diary Management for Clinician in Simply Hearing 
  • Meet and Greet Patients 
  • Preparing patient files for Clinician 
  • Send and Receive Toll deliveries for Hearing Aids and receive the order into Simply Hearing 
  • Budget Management Monthly 
  • Accounts Receivable 
3

patient care coordinator

  • Explain policies, procedures, and services to patients using medical or administrative knowledge
  • Coordinate communication between patient, medical staff, and administrative staff
  • Responding to phone referrals/inquiries in a timely, professional, and compassionate manner, entering referral datae into computer as soon as received when possible
  • Ensuring patient’s benefit period is correct and patient events are input into EMR accurately
  • Tracking insurance benefits for authorization expirations, ensuring no lapse in treatment when possible
  • Tracking information for physician order and for physician signatures on a daily basis
  • Handling of rescheduled, declined, missed, and reassigned visit requests
4

patient care coordinator

  • Stocktake End of Month 
  • Order and Manage stock and stationary for the office 
  • Arranging applications via Office of Hearing Service and Batches 
  • Troubleshooting is essential in this role 
5

patient care coordinator

  • Perform clerical duties such as typing, proofreading, and notating accounts.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints.
  • Review insurance policy terms to determine whether a particular medication is covered.
  • Resolving issues with different insurance policies and explain benefits.
  • Coordinate medication deliveries 
  • Answer telephones, referring callers to pharmacist when necessary
  • Work with multiple computer programs at one time