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1

passenger service agent (psa)

  •  Support passengers on arriving international flights.
  •  Extend customer service and information to passengers.
  •  Estimate balance and weight of aircraft.
  •  Reschedule passengers with aircraft interruptions.
  •  Document international departures.
  •  Check passenger departure documentation.
  •  Execute Ticket and baggage tag printing equipment.
2

passenger service agent

  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Announced flight status updates and information about gate changes over PA system.
  • Tagged baggage and routed to appropriate location for loading and screening. 
  •  Welcome and check-in passengers.
3

passenger service agent (psa)

  •  Checks in passengers and baggage, using manual and computer systems, in accordance with airline procedures, and in compliance with IATA. 
  • Prepares all documentation in compliance with DFT, IATA, DGCA and airline requirements. 
  • Deals promptly with Property Irregularity Reports and instigate tracing action for misrouted baggage. 
  • Liaises with other agencies: Flight Dispatch, Security, Airside Services and the Fire Service to ensure on-time departures are achieved. 
  • Deals with offshore passengers, complying with their safety regulations and procedures. 
  • Assists the Airport Facilities Manager with Airport/Airline emergency procedures as published in the relevant manuals. 
  • Provides assistance to all passengers to the highest standard of customer service at all times, especially in the event of delays, cancellations and diverted flights. 
4

passenger service agent

  • Check-In
  • Boarding
  •  Offer front line customer service to passengers.
  •  Supervise aircraft cleaning process.
5

passenger service agent

  • Accepting passengers and baggage according to airlines’ policies and procedures
  •  Coordinate with passengers to purchase tickets, check-in, board flight in computer based reservation program.
  •  Adhere to security requirements.
  •  Check-in passenger baggage and support passengers with misplaced baggage.