Outreach Specialist Resume Examples

outreach specialist

  • Compile and maintain patients’ medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.
  • Plan, develop, maintain, or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information.
  • Manage the department or supervise clerical workers, directing or controlling activities of personnel in the medical records department.
  • Protect the security of medical records to ensure that confidentiality is maintained.

outreach specialist

  • Assist member in providing information regarding their heath plan and educating them about community resources
  • Complete daily documentation and weekly report to ensure compliance with state an organization policy is being met
  • Utilize HHSC Handbooks, SOP’s and workflows to efficiently and accurately make nonclinical decisions
  • Entering authorization in QNXT and notifying the provider of approved LTSS Services
  • Utilize a high level of quality in client service through the execution of accuracy, responsiveness, reliability and professionalism on every interaction
  • Utilizing customer service skills to communication with clients, providers ad clinical staff
  • Answer inbound calls from members and providers regarding eligibility, benefits, and authorizations wile documenting the call

outreach specialist

  • Schedule appointments between potential client and sales associate. 
  • Arrange public appearances and event booths for clients to increase product or service awareness.
  • Track the day to day outreach to potential clients through the use of Spotio, Door to Door Sales application. 
  • Responsible for making outbound follow up calls to members and providers

outreach specialist

  • Investigate, identify, initiate and respond to opportunities to create or participate in marketing activities that lead to membership growth
  • Assist with planning, implementing and coordinating both sales and non-sales events for all assigned products
  • Tracks and measures various sales event effectiveness. Assists with designing and measuring overall sales event strategy
  • Provide input, support and feedback on promotional opportunities, benefits, and other issues
  • Prepare preliminary budget recommendations for each approved agreement
  • Ensure all agreements are properly filed with appropriate regulatory agencies
  • Meet established goals and deadlines to include addressing identified gap

outreach specialist

  • Identify cases of domestic abuse or other family problems and encourage individuals
  • Recruit sponsors, participants, or volunteers for fundraising events. 
  • Support Service Coordinators (RN’s, LVN’s and Social workers) within the health services department
  • Resolve member and provider complaints by gathering information, investigation information reported and finding resolution

outreach specialist

  • Responsible for conducting home visits to encourage customers to comply with program requirements and job search promoting the benefits.
  • Increased customer participation by going to the customer’s home and to their place of employment to pick up or deliver program documentation.
  • Conducted electronic outreach and assisted Career Counselors with data entry, service tracking, issuing out gas cards and other support services for customers.
  • Follow-up with each member to remind them of upcoming agreement and confirm completed agreements Performs other duties as required 

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