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1

operations consultant/ interim operations lead

  • Planned and delegated tasks.
  • Reviewed communications sent from Corporate partners and executed proper action.
  • Provided coaching and feedback as needed to cast members as well as managed the sales floor as Director in Charge.
  • Ensured that the cycle counting program is followed and all scheduled and necessary cycle counts are completed to avoid out of stocks.
  • Processed daily testers, damages and known theft product.
  • Executed updates and retrofits for all brands.
  • Managed deep cleaning to ensure store cleanliness.
2

operations consultant

  • Maintained and organized backstage.
  • Maintained standards of visual pride and replenished product on stage.
  • Processed and received shipment per company procedure by ensuring the most efficient receipt of product and supplies.
  • Managed and ensured Return to Vendor, transfers and obsoletes are processed and completed accurately and on time to meet company compliance standard.
3

operations consultant

  • On-boarding new delivery partners.
  • Handling driver & courier operations.
  • Delivering 5-Star experience to partners at greenlight.
  • Ensuring long term & profitable relationships with all business partners.
  • Directly coordinating with all support functions for smooth greenlight operations.
  • Training & development of delivery partners.
  • Ensuring growth plan in conjunction with other teams and ensure the targets are meet.
4

operations consultant

  • Provide oversight to other team member’s policy processing for both new and ongoing business;
  • Manage policy and process improvement with APAC partners, including the “Train the Trainer” programme;
  • As a subject matter expert, created new solutions to maintain quality assurance across the Suncorp/Commercial portfolio with overseas partners;
  • Personally manage national large account processing and renewals.
5

operations consultant

  • Manage stock ledger to meet demand and bringing stock out to the floor.
  • Sending back expired/discontinued product and scanning out product to maintain inventory numbers.
  • Staying current with newness in the field through updating displays in a timely manner.
  • Guiding associates in maintaining store cleanliness/keeping displays full.
  • Training associates in methods of inventory maintenance such as processing testers and reporting shrinkage.