- Handling City operations related to Order fulfillment, Logistics, Customer Experience.
- Handling approx 300+delivery Partners.
- Set up Finance Processes for smooth payout structure of team.
- Ensuring Area serviceability with in the targets through proper DE Hiring.
- Perform RCA of Customer Issues, performance parameters & to share corrective action plan & implementation.
- To find out new areas with High Order Demand & to plan the Fleeting with team liaison.
- Use computers for various applications, such as database management or word processing.Make presentations for Operations Manager
- Directly reporting to the District Manager
- Involves in brainstorming regarding software development
- Make presentations for the District Manager
- Develop solutions to meet business needs
- Understanding functionalities of LDMO team
- Project on Break Analysis and Resolution
- Act as Help desk if minor problem arises on store software and hardware
senior operations analyst
- Achieved operational objectives by taking a lead role to implement and improve production,productivity,quality ,customer services standards.
- Improved team’s knowledge of related process and motivation of members.
- Provided speciality training for new staff members and mentored them to be successful in the company.
- Coordinate with the MIS Department regarding store concerns and computer related problems
- Supervise encoding of store’s data
- Maintain and record incoming transactions of stores
- Filing of reports and other documents
- Encode everyday transactions of the stores