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1

noc engineer

  • Manage, maintain and configure network devices (Layer 2 and Layer 3).
  • Able to resolve Layer 2 and 3 network related trouble tickets and initiate to provide recommendations to resolve such issues.
  • Work with Field Engineers during activation and troubleshooting of client’s connection.
  • Reacting to network alarms and ensures network downtime and faults are rapidly fixed and proactively
  • Monitoring of Layer 1, Layer 2 and Layer 3 backbone via NOC monitoring tools (Solarwinds and CACTI)
  • Creates and maintains documentation related to the installation and maintenance of network infrastructure.
  • Manages and can troubleshoot remotely on different network equipments such as ZyXel and Huawei.
2

noc engineer

  • Able to provision layer 1 to 3 circuits such as EPON, METRO-E, MPLS, BGP services. 
  • Responsible for managing and assigning VLANs and IP addresses.
  • Provide on-call support to NOC on duty.
  • Respond and coordinate with IPNET and Pre-sales Engineers to provide technical assistance and support in delivering the service.
3

noc engineer

  • Monitoring of Linux based servers using Nagios.
  • As per requirement create and update monitoring for linux servers and services using Nagios.
  • Plot graphs for the services using Pnp4nagios.
  • Managing System related issues.
  • Checking for Error report on servers.           
  • Disk Management ( Adding new disk, managing slices etc ) 
  • Troubleshooting with System startup phase. 
4

noc engineer

  • Can coordinate and assist with the vendor for troubleshooting and for additional services.
  • Give Level 2 troubleshooting assistance to Consumer, Small to Medium Enterprise and Corporate accounts
  • Working and troubleshooting on day-to-day problems via opening and closing tickets.
  • Scheduling jobs through crontabs.
5

noc engineer

  • Prioritize, diagnosis and resolve routine customer inquiries
  • Troubleshoot problems and assist customers with product adoption and usage inquiries
  • Escalation and follow-up on unresolved issues, serving as first escalation point including off-hours
  • Manage customer interaction with utmost professionalism
  • Monitor production systems and functions
  • Manage day-to-day operational activities and monitoring systems
  • Define and build the support and NOC systems and infrastructure