Noc Engineer Resume Examples

noc engineer

  • Manage, maintain and configure network devices (Layer 2 and Layer 3).
  • Able to resolve Layer 2 and 3 network related trouble tickets and initiate to provide recommendations to resolve such issues.
  • Work with Field Engineers during activation and troubleshooting of client’s connection.
  • Reacting to network alarms and ensures network downtime and faults are rapidly fixed and proactively
  • Monitoring of Layer 1, Layer 2 and Layer 3 backbone via NOC monitoring tools (Solarwinds and CACTI)
  • Creates and maintains documentation related to the installation and maintenance of network infrastructure.
  • Manages and can troubleshoot remotely on different network equipments such as ZyXel and Huawei.

noc engineer

  • Able to provision layer 1 to 3 circuits such as EPON, METRO-E, MPLS, BGP services. 
  • Responsible for managing and assigning VLANs and IP addresses.
  • Provide on-call support to NOC on duty.
  • Respond and coordinate with IPNET and Pre-sales Engineers to provide technical assistance and support in delivering the service.

noc engineer

  • Monitoring of Linux based servers using Nagios.
  • As per requirement create and update monitoring for linux servers and services using Nagios.
  • Plot graphs for the services using Pnp4nagios.
  • Managing System related issues.
  • Checking for Error report on servers.           
  • Disk Management ( Adding new disk, managing slices etc ) 
  • Troubleshooting with System startup phase. 

noc engineer

  • Can coordinate and assist with the vendor for troubleshooting and for additional services.
  • Give Level 2 troubleshooting assistance to Consumer, Small to Medium Enterprise and Corporate accounts
  • Working and troubleshooting on day-to-day problems via opening and closing tickets.
  • Scheduling jobs through crontabs.

noc engineer

  • Prioritize, diagnosis and resolve routine customer inquiries
  • Troubleshoot problems and assist customers with product adoption and usage inquiries
  • Escalation and follow-up on unresolved issues, serving as first escalation point including off-hours
  • Manage customer interaction with utmost professionalism
  • Monitor production systems and functions
  • Manage day-to-day operational activities and monitoring systems
  • Define and build the support and NOC systems and infrastructure

noc engineer

  • Ensuring the smooth operations of all VAS nodes like GPRS (SGSN/GGSN), SMSC etc.
  • Server Administration and Health Check.
  • Resolution of subscriber complaints and root cause analysis.
  • Alarm monitoring and tickets resolution.
  • Customer complaints handling forwarded by Local teams.

noc engineer

  • Hands on experience on management U2000, and other tools.
  • Worked on 3900 BTS and configuration parameter changes .
  • Planning & scheduling the network and service down time for various upgrades and  Maintenance.
  • Ensuring timely field support as and when required and ensures minimum escalation and completion of given jobs within SLA / defined timelines and conditions.
  • Escalating the alarms to the field engineers and assigning task, helping them in clearance of alarms.
  • Coordinate with vendors for changes required in the network.
  • Knowledge on Wireless technologies like GSM, CMDA, WCDMA, LTE.

noc engineer

  • Worked as Lead in Airtel SBI IWAN Project.
  • Deployed Airtel MPLS Link to SBI Customer.
  • I&C P2P/ P2MP links testing (Putty Tool).
  • Providing IP details planning of P2MP feasibility & Installation E2E testing of Links.
  • Configure HUAWEI Switch & also Pass VLAN through switch like MROTEC, MOGRA, HUAWEI.
  • Login Router, Switch, BTS ODU and EGATE operate on them.
  • Configuration at E-gate, RICI (E1 to Ethernet Converter).

noc engineer

  • Major responsibilities, monitoring the network outages more than 750 Sites regarding Telco issues. Handling with resources and team management to give 100% TCH in the region. 
  • Maintain the SLA, Responsible for getting best KPI from customer. 
  • I am responsible of Preventive Maintenance (PM), Telco and Non-Telco of C-IB region. 
  • Handling official reports such as Daily Monitoring report, Network Outage Report, CM report, Outage analysis report, PM Report, Micro-level management reports etc. 
  • Creating NOC process and procedure documents for use by the team. 
  • Communicating with Key Customers, and Management as required regarding issue status and repair activity. 
  • Monitoring and assigning resources to trouble tickets and provide escalations as required by the NOC procedures with carriers and vendors. 

noc engineer

  • Troubleshooting with the ILEC technician/field engineers on T1 circuits.
  • L2 and L3 troubleshooting.
  • Provision/Re-provision the circuit and configure the T1 Routers on customer site.
  • Assign the new trouble tickets and make sure we meet the SLA and make sure the issue is fixed asap.
  • Prepare system activity and performance reports in case if their service is down and take necessary action.