Network Support Specialist Resume Examples

network support specialist

  • Assisting customer in troubleshooting network latency, hardware defect, access restrictions and other network related issues.
  • Initiating return material authorization requests on behalf of contracted customers on defective hardware.
  • Providing assistance and assistance to customer to address missing or incorrect device configuration.
  • Facilitating meetings between contract customer and level 3 vendor support for critical impact issues to restore network environment to working condition.
  • Providing timely and insightful multi-vendor support service to contracted customer, technology including Cisco, Juniper, Lenovo Blade Network Technology, Arista, Palo-Alto, Checkpoint, and Fortinet.
  • Mentoring and assisting new team members regarding call handling process, best practices, and technical knowledge.
  • Assisting team leads in fine-tuning call handling practices to improve customer experience and provide better quality of service.

network support specialist

  • Provide technical phone support to D-link’s customer and also handling incoming program inquiries from D-Link’s customers.
  • Provide information about the programs supported to enable customers to access the programs.
  • Identify customer requirements and ensure customers are answered throughout the conversation.
  • Manage customer escalations by recording and update customers’ cases into systems for proper tracking.
  • Performs all the procedures accurately including the call flows, work processes, data entry requirements, technical knowledge, customer’s feedback.
  • Follow-up calls with customers for the cases which still required for help.
  • Demonstrates a strong customer service orientation on the product knowledge to ensure customers are satisfied.

network support specialist

  • Configure and install various network devices and services(e.g., firewalls, proxy, switches, QoS, routers, wireless) for new sites and also for existing setup.
  • Provide Level-2/3 support and troubleshooting to resolve issues.
  • Maintain logs related to network functions, as well as troubleshoot the issues by capture the logs on the different tool.
  • Manage the Production Plant and office Network of John Deere India and provide the maximum up-time Network.
  • Design the Network for the new site and configure all network devices from scratch.
  • Manage and work with the vendor for Network passive work of the new sites and also for the existing site of the client. 
  • Manage cat-tool and take weekly configuration backup globally and perform the password change activity quarterly.

network support specialist

  • Assume full responsibility for configuration and troubleshooting: