- Manual troubleshooting of RAW ﬁles in case of any issues being faced under Bridge CDRs while generating Audio Reports.
- WebEx Testing for both Compunetix bridges and Vivo Bridge.
- Troubleshooting and resolving customer queries regarding service issues to monitor customer satisfaction level.
- Handling link & network, content sharing related issues of the Audio Conferencing, coordinating with the NOC team regarding technical issues.
- Maintained And Monitored Network Nodes
- Handled Data Center Operation
- Hands On Work Experience On Cisco Routers And Switches
- Hands On Experience Network Testing
- BGP and EIGRP Configuration on AT&T backbone router and Managed router through Instar.
- Making changes in CSR edge router, access list, Scrub configuration.
- Designing Network for data Centre and providing complete Solution to Customer.
- Configuring DNS SNMP,DHCP, TACSAS Net flow, HSRP and VRRP ( Load Balancing)on Managed router.
- BMC remedy ticketing. Using CRM (CLARIFY) tools to make any change in Customer Database.
- Enabling Ip accounting on Access router.
- Handling 3rd level Escalation to isolate the issues.
- Infrastructure design.
- Network and systems maintenance and administration.
- IT support.
- Monitored and analyzed network traffic.
network engineer (noc)
- Operation management of GenBand, Ericsson, Dialogic, Catalyea switch.
- Provisioning, call testing and troubleshooting of routing issues.
- Monitoring hardware issues, data analysis, and reporting.
- Implementing and updating Prefix-list for IPV4 ad IPv6