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loan consultant/ risk analyst/ community relations

  • Developed, organized, and conducted workshops at ACCION and/or in conjunction with community partners positioning our organizations as a leader in alternative financing. 
  • Supported communications with clients’ stories. 
  • Ensured quality control of all data entry and provided friendly, knowledgeable, and helpful customer service to clients’ inquiries about ACCION’S loan program and requirements. 
  • Assisted new renewal clients with their loans. 
  • Followed up regularly according to policy and effectively retained renewals clients.
  • Converted potential clients into borrowers. 
  • Reviewed preliminary contact and ensured efficiency and accuracy in the loan application.