loan consultant/ risk analyst/ community relations
- Developed, organized, and conducted workshops at ACCION and/or in conjunction with community partners positioning our organizations as a leader in alternative financing.
- Supported communications with clients’ stories.
- Ensured quality control of all data entry and provided friendly, knowledgeable, and helpful customer service to clients’ inquiries about ACCION’S loan program and requirements.
- Assisted new renewal clients with their loans.
- Followed up regularly according to policy and effectively retained renewals clients.
- Converted potential clients into borrowers.
- Reviewed preliminary contact and ensured efficiency and accuracy in the loan application.