- Assisting clients with their banking needs in a prompt, friendly manner.
- Always willing to help and be available to help my teammates with anything they may need
- Try to lead the team by example on a daily basis
- Being responsible for a balanced cash drawer while working in a fast paced environment.
- Analyze client needs and recommend additional bank products and services that would be best suitable for their particular needs.
- Be very detail oriented and accurate in all of my daily job duties especially while handling large sums of money.
- Balancing ATM, Teller Cash Vault, Coin Machine and Cash Machine daily
- Held many positions from teller, vault teller, foreign collections and reached my goal of Head Teller position
- Successfully managed 13 tellers, including related HR functions as well as mentoring and training new hires
- Trusted as vault teller with large amounts of currency with accuracy
- Created successful guidelines for branch audits of alarms, currency and negotiable instruments which led to minimal losses
- Being responsible for weekly cash orders while focusing on branch cash limits
- Preparing large cash shipments twice a week
- Taking care of cash reconciliation and Teller Suspense corrections on a daily basis
- Keeping track and ordering teller supplies as needed
- Trained and motivated tellers in delivering quality services to bank’s customers
- Supervised and reconciled differences in cash and entries in the system
- Providing continuous mentoring, assistance and approval of transactions to the tellers
- Demonstrated ability to reply questions regarding bank services and procedures while maintaining excellent standards of customer service
- Supported and achieved sales goals set by the management
- Assist customers with deposits, withdrawals, payments and coin and cash orders in a friendly, courteous manner
- Monitor teller/cash differences and assist in locating errors
- Research and resolve customer issues and inquiries
- Perform other duties or special projects as assigned by the manager