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lead teller

  • Created Strategies to develop and expand sales of services to existing customer which resulted in a number percent increase in annual revenue. 
  • Rapidly and efficiently prepared customer and ATM cash and change orders. 
  • Processed quarterly Vault and ATM audits with zero error rate. 
  • Sold cashier’s checks, traveler’s checks and money orders. 

lead teller

  • Managed and coached tellers to meet quarterly incentives
  • Assisted assistant manager in all operational procedures: vault settlement, ATM, RFX (foreign currency), teller differences, audits
  • “Wells at Work” team member (marketing campaign for business and wholesale)
  • Served in leadership role when needed by reporting to the district manager with daily reports

lead teller

  • Provided approvals in accordance with bank’s policies and procedures when needed to complete certain transactions.
  • Partnered with Service Manager on completing control tasks on a timely manner. Performed monthly audits for Cash Vault and teller drawers
  • Prepared End of Month Reports with accuracy
  • Provided guidance to tellers in complex customer transactions, and ensured accurate daily reports.
  • Provided excellent customer service while processing transactions, and recommending additional products and services to meet customers’ needs.
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Maintained confidentiality of bank records and client information.

lead teller /assistant manger

  • Examined checks for endorsement and to verify other information such as dates, bank names and  identification.
  • Made decisions about the legality of documents to ensure that no checks were returned
  • Trained other tellers on paper procedures to handle customer transactions
  • Assisted store manager with organization and day to day paperwork

lead teller

  • Obtain product knowledge on current products and services 
  • Provide excellent customer service skills with building rapport with client to deepen the relationship.
  • Perform Maintenance on personal and business accounts.
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers’ claims