Lead Teller Resume Examples

lead teller

  • Created Strategies to develop and expand sales of services to existing customer which resulted in a number percent increase in annual revenue. 
  • Rapidly and efficiently prepared customer and ATM cash and change orders. 
  • Processed quarterly Vault and ATM audits with zero error rate. 
  • Sold cashier’s checks, traveler’s checks and money orders. 

lead teller

  • Managed and coached tellers to meet quarterly incentives
  • Assisted assistant manager in all operational procedures: vault settlement, ATM, RFX (foreign currency), teller differences, audits
  • “Wells at Work” team member (marketing campaign for business and wholesale)
  • Served in leadership role when needed by reporting to the district manager with daily reports

lead teller

  • Provided approvals in accordance with bank’s policies and procedures when needed to complete certain transactions.
  • Partnered with Service Manager on completing control tasks on a timely manner. Performed monthly audits for Cash Vault and teller drawers
  • Prepared End of Month Reports with accuracy
  • Provided guidance to tellers in complex customer transactions, and ensured accurate daily reports.
  • Provided excellent customer service while processing transactions, and recommending additional products and services to meet customers’ needs.
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Maintained confidentiality of bank records and client information.

lead teller /assistant manger

  • Examined checks for endorsement and to verify other information such as dates, bank names and  identification.
  • Made decisions about the legality of documents to ensure that no checks were returned
  • Trained other tellers on paper procedures to handle customer transactions
  • Assisted store manager with organization and day to day paperwork

lead teller

  • Obtain product knowledge on current products and services 
  • Provide excellent customer service skills with building rapport with client to deepen the relationship.
  • Perform Maintenance on personal and business accounts.
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers’ claims

lead teller

  • Helped customers with their banking transactions
  • Made correct entries into the banking system as and when they were happening
  • Made reports and submitted them to the manager
  • Process financial transactions.

lead teller

  •  Provides excellent customer service while processing transactions, and recommending additional products and services that meet  customers financial needs. 
  •  Provided approvals in accordance with bank’s policies and procedures when needed to complete certain transactions. 
  •  Informed and updated team about all operational, procedural and policy changes.
  •  Prepared weekly Teller work schedules and all work assignments to ensure all time periods are covered.
  •  Managed and resolved customer conflicts 
  • Ordering and maintaining branch cash.

lead teller (full-time)

  • Supervised all tellers working in the lobby
  • Entered overrides and assisted tellers in addressing complex customer questions.
  • Gave approvals for certain transactions when needed.
  • Bag, box, and prepare packages for shipment.
  • Explain products or services and how it will benefit customer

lead teller / customer service officer

  • Establish and maintain relationships with individual or business customers and provide assistance with problems these customers may encounter.
  • Receive payment by cash, cheque, credit cards, vouchers, or automatic debits.
  • Open new accounts and sell Banking and Financial products to new and existing customers
  • General Filing and Collation of Statistical Data
  • Count and Balance Cash Drawer at end of day.

lead teller

  • Advanced leadership skills. 
  • Vast experience in managing the branch and strong multitasking skills.
  • Better learned how to use Microsoft Office applications in a business environment.
  • Knowledgeable in banking rules and regulations.
  • Completed mock audits on the branch.
  • Designated to assist in making sure the branch remains in compliance.
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