- Design and execute solutions for common challenges such as data mapping, object modeling, page layout design, and workflow rules within the context of the Salesforce platform.
- Build reports and dashboards as requested by Sales, Operations and other business areas as needed.
- Execute weekly operational duties in support of CRM, including de-duplication and other data quality tasks.
- Provide technical support to O2 staff.
- Assist with the identification, evaluation, and selection of various technology applications to support the organization and the delivery of programs.
- Manage the acquisition, distribution, and maintenance of licenses for staff use.
- Create and maintain training materials and user documentation to support business and technology needs.