It Support Technician Resume Examples

it support technician

  • Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
  • Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle 
  •  Assist customers in the installation and integration of On Page service to current environment  
  • Track and monitor all support cases to ensure timely resolution and follow-up 
  • Clearly identify, document, and find solutions for customer issues and product problems
  •  Escalate critical customer situations to the appropriate level of management and engineering expertise 
  •   Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base 

it support technician

  • Installation and maintenance of company’s computer systems and network.
  • Performed upgrades and installed updates.
  • Troubleshooting and repairing computers problems.
  • Conducted computer technology training with all new staff.

it support technician

  • Administrative Maintenance of Microsoft Office 365 
  • Website maintenance and updates 
  • Minor server updates and administration 
  • Repair major hardware or software problems.

it support technician

  • HARDWARE, SOFTWARE INSTALLATION AND TROUBLESHOOTING
  • NETWORK SETUP AND TROUBLESHOOTING
  • WINDOWS SERVER ADMINISTRATION
  • NETWORK PRINTER SETUP, INSTALLATION AND TROUBLESHOOTING
  • HELPDESK

it support technician

  • Fixing any computer related problem for students and staff Logging calls to help desk if problems are outside of criteria
  • Connecting printers and staff laptops to the various
  • University network IP addresses Installing software on all laptops and desktop compute
  • Providing assistance on website editing and management system editing
  • Maintenance on network ports and VoIP telephones
  • Providing assistance with Audio/Visual setups in lecture rooms 

it support technician

  • Setting up the IT infrastructure of company site in Tunisia.
  • Active Directory Management.
  • Creation of user and group accounts, control of rights and permissions.
  • Configure TCP / IP network management, as well as DHCP and DNS clients and servers.
  • Level 1.2 user support: remote control for incident resolution.
  • Management of backups on internal applications and servers.
  • Installation and configuration of  IT equipment.

it support technician

  • Oversee the daily performance of computer systems using Nagios software
  • Enter commands and observe system functioning to verify correct operations and detect errors in power shell.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems via remote access or in person.
  • Providing support on weekends and odd hours to ensure little to no disruption of local and operational systems during scheduled maintenance and outages.

it support technician

  • Install, configure and upgrade operating systems (XP, Vista and Windows 7) and software. 
  • Backup, restore data using Symantec Ghost Suite. 
  • Install, assemble, configure and deploy computers and peripherals such as printers, scanners, mobile devices and related hardware. 
  • Troubleshoot problems with computer systems, including hardware and software, e-mail, network and peripheral equipment problems. 
  • Provide support for all versions of Microsoft Office and Operating systems. 
  • Provide support for Mac OS and some Linux desktop operating systems. 
  • Create and manage users, groups and computer accounts in an Active Directory environment. 

it support technician

  • Troubleshoot end-user computer issues remotely across the country using remote tools
  • Perform location integrations, where our team installed servers, switches, routers, user terminals, diagnostic tools.
  • I was the single IT support technician for our corporate office in Chicago, responsible for maintaining and troubleshooting network issues/outages as well as local teammate PC issues.
  • Create and manage FTP accounts and data through MOVEit DMZ and Globalscape’s Secure files servers. 

it support technician

  • Answer calls from faculty, staff, and students regarding computer software, hardware, and account issues. 
  • Resolved common computer problems while providing exemplary customer service.
  • Checked out technology devices to users and provided one-on-one assistance within the main computer lab. Setup, configured, and delivered electronic equipment. 
  • Installed and configured software programs. 
  • Installed operating system images and desktop software. 
  • Maintained installation and repair appointment schedule while working side-by-side with full-time technicians.