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1

it support specialist

  • Configuring Synology ds214se NAS storage
  • Configuring Active Directory, DHCP Server and DNS Server on Windows Server 2012 R2
  • Design and Implementing Full Mesh Wireless Network
  • Configuring Hotspot, VPN Tunneling and QoS on MikroTik RB3011
2

it support specialist

  • Prepare evaluations of software or hardware, and recommended improvements or upgrades.
  • Designed, configured, and tested computer and networking hardware 
  • Recommended changes to improve systems and network configurations and determine hardware or software requirements related to such changes.
  • Confer with network users about how to solve existing system problems, improvements or upgrades.
3

it support specialist

  • Assisted with the installation, configuration, and usability of desktop computers, laptops, mobile devices, peripheral equipment, and software.
  • Performed proactive maintenance of hardware.
  • Performed upgrades to devices in accordance with obsolescence guide.
  • Ensured devices interconnected seamlessly with associated validation systems, file servers, email servers, print servers, and application servers.
4

it support specialist

  • General IT support of residential and commercial customers
  • Hardware and software troubleshooting and installation
  • Use of ConnectWise ticketing system
  • In-house, remote, and on-site repair
5

it support specialist

  • Troubleshoot computer software and hardware
  • Visual Basic Programmer
  • Computer specialist/trainer
  • System Administrator
  • Helping with our Human Resources Department