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81

it support engineer

  • Performed hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Travelled to the sites and Assist in troubleshooting desktop and peripheral device issues.
  • Assisted with the development and testing of newly designed system for operational integrity and function
  • Managed and administrated Active directory and Exchange users.
  • Set up new users’ accounts and profiles and dealing with password issues.
  • Responded within agreed time limits to call-outs.
  • Worked continuously on a task until completion (or referral to third parties, if appropriate)
82

it support engineer

  • Providing technical support for clients.
  • Identifying and tracing the cause of the issue.
  • Helping clients and field engineers for remote connection
  • Wireless networking in domain environment.
83

it support engineer

  • Ensuring LAN & WAN connectivity of an organization.
  • Hands on experience on Cisco & Juniper switches & routers.
  • Check UPS Backup and Hardware issues.
  • Followed diagrams and written instructions to repair a fault or set up a system.
84

it support engineer

  •   Desktop & Laptop Support Provided to all Emirates NBD& Emirates Islamic Bank Branches.
  • First Level Report (FLR) at Help Desk, Technical support provided based on priority using, Updating&Resolving tickets before SLA breach using BMC Remedy Tool.
  • Providing IT Helpdesk support to the user’s over phone, Email and Chat. 
  • Installation &Troubleshooting of Microsoft Application Outlook mail related issues and internet/intranet connectivity issues done via SCCM Remote Tool.
  • Configuration and troubleshooting of printer & Scanner related issues(HP 402d,HP Troy MICR Printer, Cannon Printer. Kyocera network printer, Konica Minolta)
  • Responsible for configuring and maintaining communications including firewalls, Internet connections, VPN, point to point connections, and remote access.
  • Build, maintain, and examine core network services including anti-virus and back-up
85

it support engineer

  • Attending incidents and requests regarding computer software or hardware operation through ITSM tool LinKIT .
  • Build new laptops, workstations and desktops using SCCM.
  • Backup returned laptops, workstations and desktops from leaver
  • Managing computers in Active Directory: Moving it to the Organization Unit, adding it to different groups to enable policy