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76

it support engineer

  • Log calls/jobs on the helpdesk database utilizing helpdesk software (Flipster Support). Calls/jobs may be received by telephone, email or in person.
  • Take ownership of issues reported and see problems through to resolution.
  • Managing and Administrating all user domain and accounts.
  • Creating New Users, Groups & granting appropriate rights and permissions.
77

it support engineer

  • Installation and configuration of Scanners, Printers both local and Network.
  • Handling Anti-virus software’s installation updating and maintenance.
  • Troubleshooting of virus related problems using Symantec endpoint protection.
  • Mail clients configuration backup & troubleshooting (Gmail, MS outlook,).
78

it support engineer

  • Installation and configuration of Hand Held Device (HHD) and Thermal Printer.
  • Configuring and troubleshooting IPA & Essae weighing machine.
  • Responsible for planning, maintaining and supporting IT Infrastructure.
  • Traveling to client sites to help with installs, deployment, and troubleshooting.
79

it support engineer

  • Multi-task by taking calls while working multiple software applications
  • Analytical and problem-solving thinking.
  • Troubleshoot and resolve the issue/concern the customer is having related to software and Process and Policies.
  • Provide First Call Resolution by following the company’s policies and the call sequencing model.
  • Provide excellent customer support and follow up whenever necessary. 
80

it support engineer

  • Handled the configuration and testing of any new hardware and software. 
  • Supported users and network administrators over the telephone and by email. 
  • Maintained the management of the daily data backup and retrieval scheme.  
  • Provided support, including procedural documentation and relevant reports.  
  • Travelled to client sites to help with installation, deployment, and troubleshooting. 
  • Developed and maintained the feel and view of the company website.