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1

it analyst

  • Responsible for capacity, storage planning, and database performance
  •  Working knowledge of virtualization, VMWare.
  • Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection.
  • Responsible for delivering and supporting large-scale system, application, service, and business activity monitoring solutions. 
  • Work with senior members of the team to gather monitoring requirements from stakeholders and deliver solutions utilizing the enterprise monitoring toolset.
  • Supporting the service support and service delivery goals for operational performance of the systems.
  • Implementation of core applications supporting monitoring service support.
2

it analyst

  • Managed continuous deployment of SaaS Crypto services 
  • Used Jenkins, XL Release, Puppet & other AMEX CI/CD tools to improve release speeds
  • Set up and managed 50+ Linux & Windows servers 
  • Experience administering multiple monitoring systems such as HP Monitor, SCOM.
3

it analyst

  • Troubleshooting Laptops, Desktops and Wireless Devices in a Virtual Machine Environment. 
  • Adding and Configuring Network and Local Printers within Citrix enabled virtual machines. 
  • Resetting Windows NT Domain Passwords and Activating Disabled Accounts. 
  • Modified user account, exchange mailbox size, security groups, and distribution list to protect company 
  • proprietary information. 
  • Installing, Diagnosing and Troubleshooting Firm Specific Business Applications. 
  • Assisting with Data Copy/Transfer to/From the firm by following stringent firm guidelines. 
4

it analyst

  • bridging the call between two points as well as Multiple points.
  • This includes Audio as well as Video conference.
  • Highly influenced with networking technologies.
  • Providing Various Levels of Accesses to clients W.R.T. – Project Shares, Public Folders, Distribution 
5

it analyst

  • Prioritising user requirements, over seeing system upgrades and researching new tools
  • Reaching the goal by leveraging the tech solutions to meet organisational needs 
  • Logged and documented every call very with a detailed ticket of the incident or request
  • Distributed tickets to various teams as well as to our level two support so issue could be addressed
  • Remote into internal users PC’s to fix various issues or install software for the users
  • Analysed internal process and provided input on intelligent solutions to improve proficiency
  • Assist business in setting strategies, developing requirements and evaluating solutions