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inside sales

  • Responsible for product maintenance renewal sales
  • Quote prices, credit terms, and other bid specifications
  • Negotiate on prices and term agreements
  • Work with distributor to win the business

inside sales / service technician / operations manager

  • Collect branch statistics and write monthly reports. 
  • Ship and Receive products
  • Repair and service hydraulic components
  • Maintain shop equipment.
  • Trained in ISO implementation, operation, and all aspects of auditing both internally and external branch auditing.

inside sales

  • Marketing used and refurbished auto parts to the automotive industry.
  • Cold calling mechanic shops in a designed territory to solicit business. 
  • Answer all incoming phone calls and email inquires in a timely manner.
  • Go over all daily, weekly and monthly promotional benefits with inquiring customers.
  • Work closely with sales manager and shop personnel to ensure all customer needs are met.

inside sales

  • Create and manage marketing programs (Print, Online, Mobile) for over 1,000 clients in NEPA.
  • Determine needs analysis and formulate solutions for each client regarding their advertising and marketing including:Desktop and mobile websites, Facebook business pages, SEO, SEM, Reputation Monitoring, Online Advertising (PPC), Mobile Advertising (Banner Ads), and Yellow Pages.
  • Answer customers’ questions, and provide information on product
  • Answer telephone calls from potential customers 

inside sales (customer care)

  • Answered phone, chat, mail and assisted customers and operations team with initial inquiries.
  • Performed basic data entry for customer database.
  • Maintained customer record by combining  booking and signup information.
  • 10 months of experience in night shift, handled all process alone as a single executive working at night for the company. 
  • Educated new customers by answering product and service questions.