Infrastructure Analyst Resume Examples

infrastructure analyst

  • Opening of new banking agencies around peru
  • Worked as an Infrastructure analyst for the Global command center operations for distributed functions
  • Level 1 technical support for Autosys, coordinating changes for the hardware replacement
  • Handling customer queries via hotline.

infrastructure analyst

  • Managed and set up CI/CD pipelines in Gitlab. 
  • Provided support for CI/CD framework based on Jenkins, Bitbucket, Sonarqube and Jfrog artifactory 
  • Work with development teams to provide solution for pipeline implementation
  • Identify scope for automation and improving build and release strategies 

infrastructure analyst

  • Responsible for managing the processing, allocation, auditing and analysis of mobile carrier invoices
  • The invoices are checked for various parameters including validity of contract, tariffs, plans etc. for 115 Countries across the regions
  • Independently audit and analyzes the mobile invoices by manual methods
  • Work with more senior team members to drive dispute activity and work with mobile carriers to implement changes or billing corrections
  • Build service inventories and document usage patterns from carrier billing data
  • Manage documentation and resolution of billing discrepancies to assure corrections are made on carrier invoices and credits issued in a timely manner
  • Develop and maintain close working relationships with clients, as well as client’s vendor representatives

infrastructure analyst

  • Maintain and administer ICT Data Centre environment including rack space planning (ie placement of computer hardware), manage Data Centre overall footprint , manage Data Centre access, arrange for cabling needs (ie power, fibre, copper) 
  • Plan, coordinate, and implement upgrades to computer hardware within Data Centre environment.
  • Assist ICT Management to develop and manage annual budgets for ICT operations.
  • Respond to ad-hoc management inquiries regarding computer software or hardware costs.

infrastructure analyst

  • Prometheus and Grafana implementation with Alert Manager, Node Exporter and MongoDB Exporter to monitor operations and health status of a MongoDB Cluster;
  • Private Docker Registry implementation for making a private repository for Docker Images on our clients corporate network since it won’t hit the public repository (Docker Hub);
  • Onlyoffice Document Server implementation to integrate Google Docs’ like document handling on many services;
  • Multiple Graylog/ElasticSearch/MongoDB (shard) clustered implementations with Nginx and HAProxy Load Balancing to manage, extract and classify log information provided by numerous services on numerous servers.

infrastructure analyst

  • Provide core customer service support regarding the targeted applications and systems. 
  • Diagnose and resolve issues through troubleshooting and basic analysis. 
  • Process entitlement, compliance review requests and/or incident/change management handling for Citi’s global customer base within established support thresholds.
  • Conduct basic housekeeping tasks, such as inactivity maintenance.
  • Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and team level.