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hr analyst

  • Ensuring myself and the team meets the agreed SLA’s and OLA’s with the client.
  • Investigate issues, determine root cause of problems, and develop the effective course of action.
  • Track team metrics in a detailed and timely manner; proactively monitor Service Measures and escalate any potential service issues.
  • Provide appropriate support and ensure compliance in following company and client policies/practices.
  • Practice Operational Excellence in day to day operations within the team.
  • Performing audits on data entry and correspondence to ensure quality of team’s deliverable.
  • Assist client Reward expertise/HR BP in setting up of new process and framing the policies and other supporting documents.

hr analyst

  • Researched and analyzed data of telecom market, majority focus in North Africa, Middle East and South Asian region.
  • Conducted interviews with VPs and head of departments of various company’s and acquired clients.
  • Compiled weekly Excel reports for company’s HR department.
  • Developed assessments for potential and current employees.
  • Analyzed HR reports that were filed by employees in other departments.
  • Filled out and sometimes assisted in employee performance evaluations.
  • Educated employees about HR practices and policies. 

senior hr analyst

  • Initiate Project Management and Process Improvement;  Trained in Six Sigma for Yellow Belt 
  • Ensure all the assistance is provided and process documents are in place for Reverse Knowledge Transfer.
  • Certified Reward Professional and being a country contact for successful completion of Annual Pay Review process.
  • Leads and sustains a positive work environment that fosters team performance through own work and behavior.

hr analyst

  • Assist senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Implemented process improvements to automate office operations.
  • Maximize team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  •  Reviewed job applications to identify, vet and recommend optimal candidates.
  •  Assisted management with optimizing employee management strategies. 

hr analyst

  • Participates in cross-functional training and fulfills team backup responsibilities as assigned.
  • Daily and weekly system audit conducted to ensure compliance.
  • Auditing the ticket managing system for zero compliance.
  • Conducting regular development training for the team.