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1

head waitress

  • Provided customer service.
  • Take orders and deliver food.
  • Answered questions regarding the menu.
  • Worked closely with other staff in the kitchen to ensure the restaurant is operated efficiently. 
  • Stood for long periods of time while preforming variety of tasks.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
2

head waitress

  • Taking orders for dine in, walk-in and phone orders.
  • Serving food and beverages to guests.
  • Cross-cultural communication between customers and kitchen staff.
  • Dealing with and resolving customer confrontation.
  • Money handling and totalling at end of night.
  • Cleaning duties behind counter and overall restaurant tidiness.
  • Training new staff and organising a cohesive front-of-restaurant team.
3

head waitress

  • Responsible for the service section. 
  • Costumer service duties; bookings, contact costumers by phone or face to face to organise events. 
  • Keep menus up to date including make new menus, editing and printing. 
  • Train new staff. 
  • Responsible for manage the stock, place orders. 
  • Responsible for payments and cash handle. 
  • Manage staff and deal with difficult situations with costumers. 
4

head waitress

  • Described menu items, special offerings and appropriately identified wine pairings. 
  • Addressed dinner complaints with kitchen staff and served replacement menu items promptly.
  • Moved and arranged tables, chairs, and place settings and organized  seating for groups with special needs.
  • Bussed and reset tables and kept dining room and work areas clean.  
  • Engaged in friendly conversation with guests to build rapport and facilitafacilitate repeat business.
  • Maintained complete knowledge of Restaurant menu, including daily specials.
  • Answered telephones and completed financial transactions.
5

head waitress/bartender

  • Provided guests with an excellent dining experience using the standard “steps of service.” 
  • Assigned side-work and running duties for all other servers.
  • Remained attentive to detail in a fast-paced environment.
  • Maintained clean dinin room, lobby, and service areas at all times.