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1
guest service supervisor
- Conduct regular GSA training and monthly meeting.
- Provide associate coaching & counseling, support and guidance as require.
- Exceeding customer expectations.
- Demonstrating Leadership.
- Improving service.
- Making decisions and solving problems.
- Modeling appropriate behaviors.
2
guest service supervisor
- Processing Invoices
- Matching, batching and coding invoices
- Weekly report – forecasting hotel occupancy, reporting on hotel revenue
- Handle reservation, OTA, Agent include correspondence.
3
guest service supervisor
- Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
- Communicates effectively with customer, co-workers, and supervisors
- Communicate effectively with porters on guest needs, and changes to schedules.
- Handles difficult situations effectively and according to company standards and policies
- Daily allocation and keeps manager promptly and fully informed of all problems or unusual matters of significance.
- Ensure messages are distributed efficiently and accurately.
- Supervises the completion of short notice requests for room changes
4
guest service supervisor
- valuation of F&B products
- establish the prices
- invoices control
- negotiations with counterparties
5
guest service supervisor
- Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures, and skill development.
- Using information available, plan and control both the preparation of future shifts and effective communication to the team.
- To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.
- Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.
- Know all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.
- Good understanding ofthe Property management software (PMS).
- Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.
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