resume

Not in love with this template? Browse our full library of resume templates

boy

Build your resume in 15 minutes

Use professional field-tested resume templates that follow the exact resume rules employers look for.
1

guest service supervisor

  • Conduct regular GSA training and monthly meeting. 
  • Provide associate coaching & counseling, support and guidance as require. 
  • Exceeding customer expectations. 
  • Demonstrating Leadership. 
  • Improving service. 
  • Making decisions and solving problems. 
  • Modeling appropriate behaviors. 
2

guest service supervisor

  • Processing Invoices
  • Matching, batching and coding invoices
  • Weekly report – forecasting hotel occupancy, reporting on hotel   revenue
  • Handle reservation, OTA, Agent include correspondence. 
3

guest service supervisor

  • Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
  • Communicates effectively with customer, co-workers, and supervisors
  • Communicate effectively with porters on guest needs, and changes to schedules.
  • Handles difficult situations effectively and according to company standards and policies 
  • Daily allocation and keeps manager promptly and fully informed of all problems or unusual matters of significance.
  • Ensure messages are distributed efficiently and accurately. 
  • Supervises the completion of short notice requests for room changes
4

guest service supervisor

  • valuation of F&B products
  • establish the prices
  • invoices control
  • negotiations with counterparties
5

guest service supervisor

  • Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures, and skill development.
  • Using information available, plan and control both the preparation of future shifts and effective communication to the team.
  • To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.
  • Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.
  • Know all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.
  • Good understanding ofthe  Property management software (PMS).
  • Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.