Guest Service Supervisor Resume Examples

guest service supervisor

  • Conduct regular GSA training and monthly meeting. 
  • Provide associate coaching & counseling, support and guidance as require. 
  • Exceeding customer expectations. 
  • Demonstrating Leadership. 
  • Improving service. 
  • Making decisions and solving problems. 
  • Modeling appropriate behaviors. 

guest service supervisor

  • Processing Invoices
  • Matching, batching and coding invoices
  • Weekly report – forecasting hotel occupancy, reporting on hotel   revenue
  • Handle reservation, OTA, Agent include correspondence. 

guest service supervisor

  • Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
  • Communicates effectively with customer, co-workers, and supervisors
  • Communicate effectively with porters on guest needs, and changes to schedules.
  • Handles difficult situations effectively and according to company standards and policies 
  • Daily allocation and keeps manager promptly and fully informed of all problems or unusual matters of significance.
  • Ensure messages are distributed efficiently and accurately. 
  • Supervises the completion of short notice requests for room changes

guest service supervisor

  • valuation of F&B products
  • establish the prices
  • invoices control
  • negotiations with counterparties

guest service supervisor

  • Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures, and skill development.
  • Using information available, plan and control both the preparation of future shifts and effective communication to the team.
  • To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.
  • Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.
  • Know all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.
  • Good understanding ofthe  Property management software (PMS).
  • Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.

guest service supervisor

  • Supervise day to day staffing requirements, plan and assign work, and supervise performance and development goals for team members.
  • Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
  • Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
  • Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards.
  • Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
  • Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships drive continuous improvement in guest satisfaction.
  • Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

guest service supervisor

  • Control room allotment. 
  • Arrange monthly commission report and invoice for all agents.
  • Check actual daily occupancy. 
  • Check incoming mail and reply.
  • Prepare reservation form and confirmation letter. 
  • Train new Guest services department personnel.
  • Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.