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1

guest service manager

  • Worked on various Point Of Sale systems.
  • Worked with AS400 and handheld devices.
  • Scheduled use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.
  • Performed food preparation or service tasks such as cooking, clearing tables, serving food and drinks when necessary.
2

guest service manager

  •  Maintain customer service standards of Front Office, Concierge, and Operator including its staff behaviour and statistics.
  •  Oversee and maintain financial operations in the department such as till operations, foreign currency exchange, cash enhancements, refunds, adjustments, float balancing, etc.      
  •  Ensures compliance with regulatory requirements that influence customer care functions such as assuring excellent customer support service delivery accordance with hotel’s policies, maintaining a high degree of service efficiency, developing customer incentive and retention programs to ensure customer loyalty, etc.
  • Speak with patrons to ensure satisfaction with food and service, respond to complaints, or to make conversation.
3

guest service manager

  • Responsible for running multiple shifts weekly
  • Managed and delegated tasks to ten or more employees
  • Knowledgeable in food safety
  • Opened/closed the store
  • Responsible for counting the register and taking orders
  • Attended three management classes; Introduction to Management, Guest Service Management and Capstone. 
4

guest service manager

  • Counted registers.
  • Entered cash deposits.
  • Daily inventory records.
  • Nightly theater close out paperwork.
  • Ensured guests’ visits were enjoyable by solving any issues or concerns brought to my attention. 
5

guest service manager

  • Guest Service Manager Red Sea Palace Hotel – Al Hokier Group-Saudi Arabia, Jeddah
  • 269 room hotel located in Jeddah. Major market segments at this property are Airlines, Umrah & Corporate. 
  • Hotel in-charge in the absence of the room division manager.
  • Responsible for Front Office, Reservations, Concierge, Guest Relations, Operators, Drivers, Housekeeping & Laundry. 
  • Increased the average room rate for the walk-in business by 50 SR. Developed an up selling program. 
  • Managed the setup of OTA’S reservations system for the property maintains the hotel website content through Hotel Content.