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1
guest service agent
- Greet, register, and assign guests to sites.
- Keep records of site availability and guests’ accounts, manually or using computers.
- Answer inquiries pertaining to campground services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Clean and maintain lobby and store, such as restocking supplies and watering plants
2
guest service agent
- Providing premium quality customer service to guests
- Ensuring check in and check out procedures are handled in a time efficient manner
- Navigating through multiple programs and databases to ensure correct information is provided for guests
- Providing excellent phone etiquette
- Ensuring proper information is applied to every reservation made
- Making accurate calculations of advanced deposit
- Applying correct payments for in house guest
3
guest service agent
- Answering telephone according to hotel standard.
- Providing excellence customer service in attending the guest request for external and internal customers.
- Ensuring the Guest Service Checklist has been done accordingly.
- Checking the Hotel Telephone Lines and provide a daily report checklist.
- Create Incident Reports with the concern department that require addressing the issue.
- Creating the Birthday Greetings and send the emails on a daily basis.
- Sending the End of Day Report with the summary excel sheet for Guest request and Incident Report.
4
guest service agent
- Meet, greet and assists guests
- Upsell the hotel services and maximizes revenue to achieve the respective targets
- Monitor the arrival timings of each flight and ensure coordination is established between the drivers and transport operators for pick ups
- Share information about events, facilities and promotions at the property.
5
guest service agent
- Handle guest check-ins and check-outs efficiently and in a professional manner, informing guests of hotel’s facilities at the time of registration.
- Handle guest issues, complaints, and requests and pro-actively resolve in a manner satisfactory to both the guest and the hotel.
- Coordinate with other departments to fulfill guest special requests.
- Answer guest questions regarding local area facilities and give proper directions to these areas.
- Demonstrate proper telephone etiquette, transferring of calls, and taking accurate messages for guests and team members, according to company standards.
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