Guest Service Agent Resume Examples

guest service agent

  • Greet, register, and assign guests to sites. 
  • Keep records of site availability and guests’ accounts, manually or using computers.
  • Answer inquiries pertaining to campground services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Clean and maintain lobby and store, such as restocking supplies and watering plants

guest service agent

  • Providing premium quality customer service to guests
  • Ensuring check in and check out procedures are handled in a time efficient manner
  • Navigating through multiple programs and databases to ensure correct information is provided for guests
  • Providing excellent phone etiquette
  • Ensuring proper information is applied to every reservation made
  • Making accurate calculations of advanced deposit 
  • Applying correct payments for in house guest

guest service agent

  • Answering telephone according to  hotel standard.  
  •  Providing excellence customer service in attending the guest request for external and internal customers.  
  • Ensuring the Guest Service Checklist has been done accordingly. 
  • Checking the Hotel Telephone Lines and provide a daily report checklist. 
  • Create Incident Reports with the concern department that require addressing the issue.  
  • Creating the Birthday Greetings and send the emails on a daily basis.  
  • Sending the End of Day Report with the summary excel sheet for Guest request and Incident Report.  

guest service agent

  • Meet, greet and assists guests
  • Upsell the hotel services and maximizes revenue to achieve the respective targets 
  • Monitor the arrival timings of each flight and ensure coordination is established between the drivers and transport operators for pick ups
  • Share information about events, facilities and promotions at the property.

guest service agent

  • Handle guest check-ins and check-outs efficiently and in a professional manner, informing guests of hotel’s facilities at the time of registration.
  • Handle guest issues, complaints, and requests and pro-actively resolve in a manner satisfactory to both the guest and the hotel.
  • Coordinate with other departments to fulfill guest special requests.
  • Answer guest questions regarding local area facilities and give proper directions to these areas.
  • Demonstrate proper telephone etiquette, transferring of calls, and taking accurate messages for guests and team members, according to company standards.

guest service agent

  • Issue room keys 
  • Promptly addressed amenity requests, maintenance & electronic issues, and noise complaints for guests in 150-room hotel
  • Responded to inquiries about hotel services, reservations and membership programs, travel directions, and recommended dining and entertainment.
  • Employee of the month September 2018 for excellent customer service and teamwork

guest service agent

  • Greeting guests upon arrival and making them feel welcomed.
  • Administering check-ins and check-outs.
  • Providing front desk services to guests.
  • Assigning rooms and taking care of administrative duties.
  • Delivering mail and messages.
  • Processing guest payments. 

guest service agent

  • Handled large volumes of guests efficiently and with a smile.
  • Dealt with any guest complaints, finding and offering multiple solutions to have them walk away satisfied.
  • Handled incoming calls, always double-checking information received over the phone, transferring guest calls to the appropriate place, as well as noting anything that would need to be passed along to management or other relevant staff.
  • Provided exceptional service to guests, greeted them warmly and made them feel welcome at the hotel.
  • Constant tidying up of areas as needed.
  • Organizing, or re-organizing, areas as needed to suit the current situation.

guest service agent / food & beverage attendant

  • Created an information booklet on Kakadu using my photographs and information compiled during my tour experiences 
  • Purchase and sell the artwork of local indigenous artists 
  • Creating artist profiles on all of the local artists
  • Buying, selling and controlling the stocked items in the gift shop 
  • Creating procedures for running of the gift shop including stock take procedures, purchasing and receiving procedures

guest service agent

  • Escorted guests throughout the hotel and to their rooms, as well as around the city when necessary. 
  • Arrange tours, taxis, recommendations or restaurant reservations for customers.
  • Took advantage of being multilingual in Japanese and English.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages.