5 Amazing guest service agent Resume Examples (Updated 2023) + Skills & Job Descriptions

guest service agent

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guest service agent: Resume Samples & Writing Guide

Employment history

Senior Guest Service Agent, Hilton Hotels & Resorts McLean, Virginia

July 2014 – Present

Maintain cleanliness and order of the lobby, front desk, and other areas
Follow up with guests to ensure satisfaction
Provide directions and information about the area

Guest Service Agent, Kimpton Hotels & Restaurants San Francisco, California

July 2013 – June 2014

Manage reservations
Follow up with guests to ensure satisfaction
Respond to guest inquiries and complaints in a professional manner

Junior Guest Service Agent, Red Lion Hotels Corporation Spokane, Washington

January 2013 – June 2013

Provide information about services, amenities, and local attractions
Assist with luggage handling
Follow up with guests to ensure satisfaction

Education

Cornell University, Ithaca, New York

Master of Arts in Hotel and Restaurant Management, November, 2012

Cornell University, Ithaca, New York

Bachelor of Science in Event Planning, November, 2008

Skills

Negotiation

Critical Thinking

Emotional Intelligence

Coaching

Reporting

Project Management

Visualization

Risk Management

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Professional Summary

Highly experienced Guest Service Agent with a passion for providing excellent hospitality to guests. Skilled in problem solving, customer service, and building strong relationships with guests.

Employment history

Chief Guest Service Agent, Hyatt Hotels Corporation Chicago, Illinois

August 2009 – Present

Assist with luggage handling
Provide information about services, amenities, and local attractions
Monitor guest check-in and check-out procedures

Guest Service Agent, Accor Hotels Dallas, Texas

February 2009 – August 2009

Greet and register guests
Ensure the safety and security of guests and their belongings
Maintain cleanliness and order of the lobby, front desk, and other areas

Junior Guest Service Agent, InterContinental Hotels Group Atlanta, Georgia

February 2008 – January 2009

Ensure the safety and security of guests and their belongings
Respond to guest inquiries and complaints in a professional manner
Process payment transactions

Education

University of San Francisco, San Francisco, California

Master of Science in Culinary Arts, December, 2007

University of San Francisco, San Francisco, California

Bachelor of Science in Hospitality Business Management, December, 2003

Skills

Self-Motivation

Negotiation

Technical

Visualization

Reporting

Social Media

Data Analysis

Database Management

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Employment history

Senior Guest Service Agent, Choice Hotels International Rockville, Maryland

August 2018 – Present

Provide excellent customer service
Keep accurate records of guest interactions
Monitor guest check-in and check-out procedures

Associate Guest Service Agent, Marriott International Bethesda, Maryland

March 2017 – August 2018

Ensure the safety and security of guests and their belongings
Greet and register guests
Manage reservations

Entry Level Guest Service Agent, Kimpton Hotels & Restaurants San Francisco, California

October 2015 – February 2017

Maintain cleanliness and order of the lobby, front desk, and other areas
Process payment transactions
Greet and register guests

Education

San Diego State University, San Diego, California

Culinary Arts, August, 2015

Skills

Social Media

Business Acumen

Process Improvement

Adaptability

Financial Management

Risk Management

Supervisory

Project Management

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Employment history

Senior Guest Service Agent, Wyndham Hotels & Resorts Parsippany, New Jersey

February 2021 – Present

Provide directions and information about the area
Maintain cleanliness and order of the lobby, front desk, and other areas
Process payment transactions

Associate Guest Service Agent, Kimpton Hotels & Restaurants San Francisco, California

February 2020 – January 2021

Process payment transactions
Provide information about services, amenities, and local attractions
Ensure compliance with hotel policies and procedures

Jr. Guest Service Agent, Hilton Hotels & Resorts McLean, Virginia

August 2018 – January 2020

Monitor guest check-in and check-out procedures
Provide excellent customer service
Assist with luggage handling

Education

University of Nevada, Las Vegas, Nevada

Master of Science in Food Service Management, June, 2018

University of Nevada, Las Vegas, Nevada

Bachelor of Science in Event Planning, June, 2014

Skills

Reliability

Creativity

Adaptability

Organization

Troubleshooting

Written Communication

Data Analysis

Innovation

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Professional Summary

A motivated and professional Guest Service Agent with extensive experience in the hospitality industry. Committed to providing excellent customer service and creating a memorable experience for all guests.

Employment history

Lead Guest Service Agent, Hilton Hotels & Resorts McLean, Virginia

July 2012 – Present

Monitor guest check-in and check-out procedures
Upsell services and amenities
Provide information about services, amenities, and local attractions

Associate Guest Service Agent, Hyatt Hotels Corporation Chicago, Illinois

January 2011 – June 2012

Provide excellent customer service
Provide information about services, amenities, and local attractions
Process payment transactions

Jr. Guest Service Agent, Wyndham Hotels & Resorts Parsippany, New Jersey

July 2010 – December 2010

Follow up with guests to ensure satisfaction
Greet and register guests
Monitor guest check-in and check-out procedures

Education

University of San Francisco, San Francisco, California

Bachelor of Science in Hospitality and Tourism Administration, May, 2010

Skills

Emotional Intelligence

Research

Critical Thinking

Listening

Risk Management

Visualization

Database Management

Data Analysis

Use This guest service agent Resume Template

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guest service agent Job Descriptions; Explained

If you're applying for an guest service agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

guest service agent

Greet, register, and assign guests to sites.
Keep records of site availability and guests’ accounts, manually or using computers.
Answer inquiries pertaining to campground services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Clean and maintain lobby and store, such as restocking supplies and watering plants

guest service agent

Providing premium quality customer service to guests
Ensuring check in and check out procedures are handled in a time efficient manner
Navigating through multiple programs and databases to ensure correct information is provided for guests
Providing excellent phone etiquette
Ensuring proper information is applied to every reservation made
Making accurate calculations of advanced deposit
Applying correct payments for in house guest

guest service agent

Answering telephone according to hotel standard.
Providing excellence customer service in attending the guest request for external and internal customers.
Ensuring the Guest Service Checklist has been done accordingly.
Checking the Hotel Telephone Lines and provide a daily report checklist.
Create Incident Reports with the concern department that require addressing the issue.
Creating the Birthday Greetings and send the emails on a daily basis.
Sending the End of Day Report with the summary excel sheet for Guest request and Incident Report.

guest service agent

Meet, greet and assists guests
Upsell the hotel services and maximizes revenue to achieve the respective targets
Monitor the arrival timings of each flight and ensure coordination is established between the drivers and transport operators for pick ups
Share information about events, facilities and promotions at the property.

guest service agent

Handle guest check-ins and check-outs efficiently and in a professional manner, informing guests of hotel’s facilities at the time of registration.
Handle guest issues, complaints, and requests and pro-actively resolve in a manner satisfactory to both the guest and the hotel.
Coordinate with other departments to fulfill guest special requests.
Answer guest questions regarding local area facilities and give proper directions to these areas.
Demonstrate proper telephone etiquette, transferring of calls, and taking accurate messages for guests and team members, according to company standards.

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guest service agent Job Skills

For an guest service agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Computer Literacy
Technical
Data Analysis
Troubleshooting
Quality Assurance
Database Management
Project Management
Customer Service
Presentation
Written Communication
Social Media
Risk Management
Supervisory
Process Improvement
Business Acumen
Financial Management
Visualization
Reporting
Innovation
Accounting

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your guest service agent Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Jr. Guest Service Agent, Red Lion Hotels Corporation Spokane, Washington

June 2022 – March 2023

Education

University of San Francisco, San Francisco, California

Master of Science in Culinary Arts, April, 2022

University of San Francisco, San Francisco, California

Bachelor of Science in Tourism and Travel Management, April, 2018

Skills

Database Management

Documentation

Customer Service

Leadership

Accounting

Financial Management

Business Acumen

Troubleshooting

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your guest service agent Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Chief Guest Service Agent, InterContinental Hotels Group Atlanta, Georgia

April 2011 – May 2022

Ensure compilance with hotel policys and procedurs
Provide excellant customer service
Respond to guest inquirys and complaints in a profesional maner

Guest Service Agent, Accor Hotels Dallas, Texas

September 2010 – March 2011

Follup with guests to ensure satisfaction
Proccess payment transactions
Moniter guest check-in and check-out proceduers

Jr. Guest Service Agent, InterContinental Hotels Group Atlanta, Georgia

September 2009 – August 2010

Assist with luggae handling
Ensure complience with hotel policies and proceduers
Provide directoins and infomation about the area

Education

University of Central Florida, Orlando, Florida

Doctor of Philosophy in Hospitality and Tourism Administration, August, 2009

University of Central Florida, Orlando, Florida

Bachelor of Science in Hospitality Business Management, August, 2005

Skills

Project Management

Emotional Intelligence

Collaboration

Negotiation

Financial Management

Computer Literacy

Technical

Data Analysis

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

guest service agent Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an guest service agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Senior Guest Service Agent
Hyatt Hotels Corporation
Chicago, Illinois

Greetings Hyatt Hotels Corporation Hiring Team

I am writing to express my interest in the Senior Guest Service Agent role at Hyatt Hotels Corporation. As a Guest Service Agent with 10 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.

My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at Hyatt Hotels Corporation and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.

Thank you for considering my application for the Senior Guest Service Agent position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.

Thank you for your time and consideration,
Walt Nelson
621-320-7918
waltnelson81@aol.com

Walt Nelson

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