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1

guest service agent

  • Greet, register, and assign guests to sites. 
  • Keep records of site availability and guests’ accounts, manually or using computers.
  • Answer inquiries pertaining to campground services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Clean and maintain lobby and store, such as restocking supplies and watering plants
2

guest service agent

  • Providing premium quality customer service to guests
  • Ensuring check in and check out procedures are handled in a time efficient manner
  • Navigating through multiple programs and databases to ensure correct information is provided for guests
  • Providing excellent phone etiquette
  • Ensuring proper information is applied to every reservation made
  • Making accurate calculations of advanced deposit 
  • Applying correct payments for in house guest
3

guest service agent

  • Answering telephone according to  hotel standard.  
  •  Providing excellence customer service in attending the guest request for external and internal customers.  
  • Ensuring the Guest Service Checklist has been done accordingly. 
  • Checking the Hotel Telephone Lines and provide a daily report checklist. 
  • Create Incident Reports with the concern department that require addressing the issue.  
  • Creating the Birthday Greetings and send the emails on a daily basis.  
  • Sending the End of Day Report with the summary excel sheet for Guest request and Incident Report.  
4

guest service agent

  • Meet, greet and assists guests
  • Upsell the hotel services and maximizes revenue to achieve the respective targets 
  • Monitor the arrival timings of each flight and ensure coordination is established between the drivers and transport operators for pick ups
  • Share information about events, facilities and promotions at the property.
5

guest service agent

  • Handle guest check-ins and check-outs efficiently and in a professional manner, informing guests of hotel’s facilities at the time of registration.
  • Handle guest issues, complaints, and requests and pro-actively resolve in a manner satisfactory to both the guest and the hotel.
  • Coordinate with other departments to fulfill guest special requests.
  • Answer guest questions regarding local area facilities and give proper directions to these areas.
  • Demonstrate proper telephone etiquette, transferring of calls, and taking accurate messages for guests and team members, according to company standards.