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6

guest relation officer

  • Received and handled guests’ complaints and coordinated with Duty Manager to resolve issues.
  • Ensured room availability to maximize occupancy.
  • Supervised, oriented and coached staff to ensure the completion of required tasks. 
  • GRO have to make sure that guest feel special, feel like at home and make guest feel warmly welcomed. 
7

guest relation officer

  • assist in developing customer satisfaction programmes
  • handle guest complains with resolving issue
  • answering guest’s requests and to perform them without fail
  • GRO will welcoming guest with the fresh drink and will escort the guest to the room.
8

guest relation officer

  • Monitor arrivals and expected bookings.
  • Warmly greet and welcome guests, by name if possible, upon arrival.
  • Register and check-in guests in prompt, efficient and friendly manner.
  • Clearly explain room key, location and direction of the room to guests.
  • Ensure all special needs of guests have been organised.
  • Provide vehicle valet service if offered and within driving license restrictions.
  • Provide up to date and valid information on regional tourism attractions in the area.
9

guest relation officer (gro)

  •  Review arrival lists to welcome guests
  • Attend to guests and answer their inquiries
  • Provide information about amenities, area, and venues and promote services
  • Anticipate guest needs and build rapport with customers)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards