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1

guest relation officer

  • Acieve and maintain the highest standard of guest care and maximum guest satisfaction
  • Handled VIP amenities and arrivals, messaging and guest relations.
  • Ensure room availability to maximize occupancy.
  • Identified opportunities to upgrade customer service with latest technology.
  • Ensured a high level of customer service was consistently maintained.
  • Responded promptly and solved the queries and requests of clients and guests to maintained high satisfaction rate
  • Answer guests phone calls in a nice courteous manner, handling their demands and concerns.
2

guest relation officer

  • Answered guest inquiries and provided information regarding hotel services and amenities
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution
  • Greeted guests upon arrival and offered assistance
  • Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining
  • Worked closely with guests, some VIP, with high degree of respect for privacy
  • Collaborated with various team members to ensure guest requests were addressed appropriately and timely 
3

guest relation officer

  • Helped with any problem or emergency regarding the hotel’s guests.
  • Arranged A La Carte reservations and planned out desired courses.
  • Ensured compliance with health and quality standards.
  • Attended to special guests (e.g. VIPs) and answered their inquiries. 
  • Assisted in developing customer service satisfaction programs.
4

guest relation officer(gro)

  • Handle internal and external work of GRO.
  • Internal refers to checking the status of VIP’s in the opera and their assigned room with amenities.
  • External refers to welcoming the guest, escorting guest to the room with luggage.
  • Providing information about hotel facilities and services to the guest.
  • Make them comfortable throught their stay.
5

guest relation officer

  • Make and confirm all the reservations.
  • Compute bills, tax invoicing, collect payments from guests and agents.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions.
  • Make packages, arrange excursion activities for customers such as adventure tour, resort visit, water sports etc. 
  • Coordinate front-office activities and arrange guest arrival, departure transfer service. 
  • Participate in financial activities such as the setting of room rates at all online channel and agents. 
  • Interview and hire applicants, assign duties to workers, and schedule shifts.