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1

group sales manager

  • Make and confirm reservations for groups of approximately 20 – 600 guests 
  • Keep records of room availability and group accounts using internal computer system.
  • Resolve guest complaints and refer customers to senior managers as necessary.
  • Review accounts and charges with groups prior to/during the check in process.
  • Prepare for basic food service, such as setting up private cocktail parties and other social events. 
  • Plan, schedule and supervise the work of the Group Reservation Agent.
2

group sales manager

  • Revenue – Managed 6 Cr of revenue per year, single handedly.
  • Established direct working relationships with BFSI, AUTO & Internet clients namely HDFC Bank, Standard Chartered
  • Bank, ICICI Bank, Kotak Mahindra Bank, HUL, P&G, Mercedes, Volkswagen, Tata Motors, VISA, Swiss tourism, Australia Tourism etc to name a few.
  • Closely work with all Leading Agency in West market i.e. GroupM, Reprise, OMD, Neo Ogilvy etc to name a few.
  • Increased West revenue by working on branding & performance marketing solutions CPM/CPC/CPI/CPL/CPD & Voice Solutions with multiple business clients.
  • Collections: Improved collection rate from 70% to 94% of o/s dues to 100 days from 140 days.