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6
front office assistant (part-time)
- Work as part-time while studying
- Handled front desk function for morning and evening shift.
- Greeted guests, issued room keys, recommended activity and dining locations and managed room request.
- Processed payment, made reservation and checked guests in and out of the hotel.
- Provide some concierge service such as arranging drivers or cab for pickups.
7
front office assistant
- Welcome, greet and guest check-in
- Handling guest accounts
- Room key control
- Answering telephone and directing the caller to the right person/department
- Coordinating excursions and activities
- Taking guest request pre-arrival and during occupancy
- Coordinating with guest transport team
8
front office assistant
- Providing of efficient guest service (check-out)
- Handling of customer complaints Make the Sales Report
- Maintain the Log Book
- Reservation service is efficient
- Proper handling of special requests, VIP’S and Guest requirements
- Wake-up calls recorded and completed to guest specifications
- Record keeping and organization of filing
9
front office assistant
- Verified all insurance cards.
- Assisting guests with payment process and check-out
- To assist Housekeeping with resolving Room discrepancies
- Handle the Telephone calls, fax, emails etc.
10
front office assistant
- Answer multi-phone lines and direct patients accordingly, whether that is answering questions or transferring to management or clinical staff.
- Perform callbacks to past patients for follow-up and ensure a positive patient experience.
- Collect all insurance information, verify patient demographics, process payments, and post-patient balances.
- Assist with clerical duties such as filing, faxing, and scanning documentation.
- Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers, prescription, or work/school excuses.
- Collect payment for medications and distribute those once filled (if applicable).
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