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1

front end manager / assistant manager

  • Assisted the Store Manager in overseeing all aspects of the Nursery’s operations.
  • Interview, onboard, and train new employees.
  • Prepare and issue work schedules and projects for 65 employees across all departments.
  • Oversee all cash handling processes including training, petty cash, nightly deposits, change orders, register settlements for twelve drawers, safe and change drawer logs.
  • Direct supervisor for Front End employees consisting of cashiers and key holders. 
  • Maintaining relationships and communication with departments heads and vendor representatives.
2

front end manager/5th closing manager

  • Support day to day functions of the front end operations. Responsible for assisting the execution of company policy, goals, and standards established for the department. 
  • Manage scheduling of front end associates for adequate coverage. 
  • Being positive, visible and actively assisting customers.
  • Process customer transactions through the check lane efficiently and accurately. Understand Point of Sale system, and handling of all types of transactions and checkout procedures as per company policy.
  • Backup closing manager during store needs. 
3

front end manager / customer service representative

  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Ensured superior customer experience by addressing customer concerns and resolving problems on the spot.
  • Employee of the month twice.
  • Responsible for customer service, Front end financial accountability (including preparing bank deposits, manage cash vault operations, and other accountabilities).
  • Duties included assigning tasks, provided the weekly schedule for all employees, managing all Front end associates, provided training classes, performed employee quarterly reviews, distribute cash to all cashiers, checking in vendors, register support, handled all customer service and employee complaints. 
4

front end manager

  • Oversee all front end activities of store
  • Maintain optimal level of customer services and ensure optimal satisfaction and analyze all issues and provide effective resolution
  • Analyze performance of all front end associates and vendors and provide appropriate feedback for same.
  • Monitor all work and ensure adherence to all human resource policies and procedures and provide training to staff on same and other bookkeeping processes
  • Prepare reports and submit same to productivity department and ensure compliance to all company policies and procedures
  • Handling the cash management system efficiently, troubleshooting the POS system if required, and ensuring the accurate management of pricing and scanning systems
5

front end manager

  • Developed schedules to support the business.
  • Processed transactions including  high dollar team room sales orders.
  • Managed on Average 40 associates.
  • Trained and developed new hires in all departments.
  • Ensure the team/ departments met all company standards.