resume

Not in love with this template? Browse our full library of resume templates

boy

Build your resume in 15 minutes

Use professional field-tested resume templates that follow the exact resume rules employers look for.
1

front desk agent

  • Interpersonal communication to resolve customer complaints or answer customers’ questions regarding policies and procedures in person, via phone, and via email.
  • Effective multitasking between phone calls and system operating.
  • Create, maintain, and enter information into finance and scheduling databases.
  • Maintain efficiency and communication in high-traffic environments.
  • Train new employees on system database.
2

front desk agent/night auditor

  • Assisted guests during check in & check out processes.
  • Prepared bills, handle and process checkouts, take payments.
  • Made and confirmed reservations.
  • Maned the hotels business centre and other units if necessary.
  • Communicated with housekeeping and maintenance staff to ensure that great quality service is provided to guests.
  • Diligently dealt with complaints and problems.
  • Independently handling multiple variable situations during the night shifts in three busy hotels owned by the company in the heart of Melbourne.
3

front desk agent/nigh auditor

  • Professionally handle guest’ complaints and issues promptly before escalating into a larger situation. 
  • Answered queries of guests about various information and services of the hotel.
  • Provide employees with guidance in handling difficult or complex problems.
  • Act to ensure that appropriate changes were made to resolve customers’ problems.
4

front desk agent

  • Hands-on experience in keeping records of room availability and guests’ accounts, manually and by means of computers
  • Provide guest services by solving problems, satisfying requests, operating phone console, organizing arrival and departure bills, reservations and security
  • Prepared all month end production reports and ensured accuracy of each 
  • Compute figures such as balances, totals, or commissions during night accounts audit.
5

front desk agent

  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained transaction security by verifying payment cards against identification. 
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies. 
  • Entered customer data using Opera software and updated information whenever patrons changed rooms.